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Customer Testimonials
Awesome local bike shop! Bike Mart at The Trailhead has a fantastic selection of bikes and cycling gear. The team is always welcoming, knowledgeable, and happy to help. Excellent service, quality products, and a great overall experience. Definitely worth checking out!
Always with good service
Friendly, knowledgeable staff
Great Company. Great customer service.
They are knowledgeable, the location is great, and the shop is easy to navigate.
The staff and service at trailhead Bike Mart are superb. I go to the store for all my cycling needs. From Bike purchase and maintenance to nutrition and gear, I will not go to any other store but here. The Staff are amazing to work with. They look out for their customers and make recommendations based on the customer themselves and needs.
Sales guys were soo nice and welcoming!!
Great service and low prices!
E-Bike rental service is amazing!! Close to one of the best trails in the metroplex. Staff was very helpful and friendly. I would most definitely rent bikes from them again in the future.
Great place to stop on the fly for service when riding on the trail. Service department is exceptional. I stopped in yesterday with a mechanical issue, fixed it immediately, no upsell attempts, no BS, just straight forward excellent service.
Friendly, easy-going bike fitting process by knowledgeable staff. Definitely recommend the Bike Mart team!
Good selection of products. Knowledgeable and helpful service personnel.
Celso has been very knowledgeable, patient and helpful.
Friendly staff, quick service, and reasonable prices for repairs and tune-ups!
I was riding on the Trinity Trail when I got a flat. I walked the mile to the Bike Mart at Clearfork and waited for them to open. Celso saw me sitting outside the front door when they opened and came out to see how he could help. He took my bike and in about 15 minutes had fixed my flat and made sure my other tire was good. He added air and wiped down my bike and I was back on the trail. Excellent service!
I really appreciated the friendly staff, the fast turnaround time, and transparency on pricing for my repairs.
Rented an E-bike. Great service. Associates very knowledgeable and friendly.
Staff knows a lot about the products and they make good suggestions.
Staff was super helpful in working out a rental for me at the last minute. Celso worked with me to get a bike that would fit and modified when bike didn’t come in as scheduled. Everyone was great to work with!
professional
The gentleman who helped me was friendly and knowledgeable, and helped set up a custom shotgun seat on the front of my bike. Very happy with the help and service!
Very good customer service.
Friendly staff, store has good selection.
Employees are very friendly and willing to help solve problems.
Very friendly and knowledgeable staff! Ethan was amazing!
Excellent service, much faster than I expected!
Service: Kelly Maughan is a gem! Competent, professional, skilled attention.
I bought my specialized diverge carbon sport from them. They facilitated sending my old diverge to placid planet bikes in Lake Placid, NY via Bike Flights.
When my legs no longer provide enough power to keep me upright (think gyroscopic effect), I’ll buy an E-bike (diverge again, if it comes in E, as gravel best suits my rides) from them.
Ease of sale, affordable bike
Great service, friendly people, lots of ease. Very fast too
Friendly, professional service with excellent communication on status of a special order battery for a TerraTrike. Kelly M was the main point of contact and was wonderful to work with. Very happy with the service and everyone we came in contact with at Bike Mart.