Customer Testimonials

Very knowledgable and friendly staff.

Plenty of choices on products and helpful employees

Staff is always friendly and helpful. No arrogance found in other local shops. Just a friendly atmosphere.

Customer service was excellent!

The service was great. Had the road bike ready and in the shop. Lots of products to choose from.

Great customer service

Kelly got me ready for race day.

Aubrey is the best bike mechanic ever!!!

Service is second-to-none! Kelly, Santana and the rest of the team are excellent technicians and great people to work with!

The staff over there was very helpful when I was renting my bike for two days. Thank you for being thorough and accommodating. Would recommend the shop.

Big thank you to Kelly - he did a great job making it right with my warranty claim for my tire. Got the tire relaced quickly and I couldn't be happier.

I like being able to walk into a store and buy what I need to repair my bike. If I Wanted to order online . . . Duh.

Being able to talk to a real person with questions. Makes a difference when purchasing a bike.

Your staff was extremely knowledgeable, patient with me because I don’t know much about bikes. The repairs were done in a very timely manner, and they were clearly communicated to me when they were done and ready for pick up. Thanks again for your help!

The employees are very willing to help answer questions. A bike mechanic even help me tighten some Allen bolts and suggest some fixes on my bike.

Great Experience! People Great! Bike Great!

Best staff I’ve ever seen in a bike shop! They helped me get the exact tool what I was looking for.

Great service! Kelley, Aubrey, and the whole crew are so knowledgeable and focused on the customer’s needs. Couldn’t recommend highly enough!

Specialized dealer, which is what my road bike is. Friendly, helpful staff.

Store is well stocked. Mechanics are knowledgeable and courteous.

Very helpful and enthusiastic employees

Timely, and courteous.

I came in late on a Sunday, close to closing and needed a lot of help. Duncan, and others really went above and beyond helping me out. I’ll be making this my go to Bike spot!

Employees were personable and patient. They took time to explain things when I asked and did so with a smile.

My experience was with purchasing an e-MTB - I knew what I wanted from online research and ordered over the phone super easily. Also loved the fact someone picked up the phone immediately when I called and helped me with no sense of being rushed just as if I visited the store. The best part is that the bike was in stock at another location and was ready for me to pick up assembled and setup just a couple days later.
This was overall super cool.
You get a 9 out of 10 because it was weird that a 5K+ bike came with no pedals… I understand guys who are hard set on high end hardware may not care for entry level pedals that come with a new bike BUT I feel like at that price point the bike should be ready to roll off the floor with cheap pedals if that satusfies the Customer… and maybe give the option to upgrade the pedals to those who want to with paying the difference between the entry level “free” pedals and whichever model they pick. Other than that great stuff. Thanks Bike Mart of Fort Worth!!!!

Very friendly staff, the seller help me with all the answers that I have, and explain me what bike was best for my high

Congenial, helpful and knowledgeable! Thank you so much!

Great service, and very fast. Flat fixed in about 20 minutes, at a very reasonable cost.

Staff is friendly and very helpful.

Great customer service. Good selection of bike parts