Customer Testimonials

Have used your shop for repairs to two Specialized e-bikes. This visit I provided a detailed summary of the issues I was having and it was the second time having done so. Normally I have excellent service but again on this second visit apparently nobody did a detailed review of the motor noise. I was told nobody was available to retest ride it or ride along me when I could duplicate the noise. I called the tech support at Specialized and explained the noise issue and the tech agreed the noise was a normal motor noise and he asked me to get a recording of the noise. My recording was not very good. One of your salesmen graciously listened to my complaint and rode my bike, heard the noise and got a recording to send to Specialized. I guess they concurred it was a defective motor and were to send you a new one. I was disappointed it took 3 trips to resolve the issue. I knew the noise was not “normal” motor noise as this is my second e-bike as well as comparing it to my brothers same bike. I am happy Specialized came through as I was disappointed that a $5000 bike was so noisy. I only hope it’s is fixed (I have not had a chance to check the rattling noise repair yet)

Very helpful and knowledgeable! I highly recommend and will return!

Today I have had the best of experiences and all thanks to the Bike Mart work team of Fort Worth Clearfork their collaborators do everything possible to solve doubts and concerns and of course if they are led by the best manager Celso Penilla who with his good customer service helped us to choose in the best way our precious dream thanks to you for your good service for your patience and kindness I will recommend for life this good place where without a doubt you will take care of you at home a thousand and a thousand thanks.

Great and friendly service and the best variety of products.

Always super helpful and friendly!

Great location, good products/selection and friendly service.

Customer service

Amazing service.

So nice and helpful!!!!

Great help and top notch service!

Great repair process and extremely fast service! Will recommend and be back!!

The service is always fast, the staff is kind and really helpful.

knowledgeable and very easy to work with.

Quick, friendly service

Good stock of products. Good repair shop. Convenient location.

They are very helpful and quickly fixed my bike tire while I waited. We use them for all our bike servicing and repairs.

Customer service and friendliness was top notch

Quick, knowledgeable, friendly service

Staff was helpful and patient.

Excellent selection and friendly staff.

I was looking for a specific type of gift and the salesman was very knowledgeable about what I was looking for and helped me find a gift that was even better than what I had in mind.

Expertise and parts!

I tell everyone to go to Bike Mart at Clear Fork.

I brought my Trek E-Bike in response to a recall from the manufacturer. The staff were welcoming, knew exactly what needed to be done, took in the bike, and promptly dealt with it. The folks at Clearfork are knowledgeable, professional, and welcoming.

Fast quality service with clear pricing.

The staff is professional, attentive, kind and knowledgeable. They know my name and they include it in their greeting.
The location is very good for me.
It’s the only bicycle shop I go to.

Competent, professional service. Kelly is an excellent bike mechanic

1

Kelly and the crew are great.

Good staff and ability to special order equip. Quickly

Ethan was super helpful and extremely kind to my son! He fitted him for a helmet and bike and I know exactly what I need to know to keep him safe! Thank you Ethan!

Clean bike store with very helpful employees. I bought a few items at the store and had my mountain bike serviced. Thanks