Customer Testimonials

Great store, friendly people.

Products are high-quality and Service is always top notch

Friendly and fast

High quality service

Staff friendliness and helpful, respectful attitude

I thought the staff were very knowledgeable and helpful. They helped me pick out the perfect bike for my needs and were quick about ordering it and building it for me. I would recommend this bike shop to anyone looking for a new bike.

Good Selection

You do what you promise.

Technicians are great. I brought a tire in that wouldn't seal. They took it apart and showed me where the problem was. I left with more knowledge than I came in with, I really appreciate the customer service.

Expertise and knowledge

The repair pricing is very fair. Great customer service.

Great store and staff!

The crew in Fort Worth is amazing and very helpful. Great service all the way around.

Fantastic staff, very knowledgeable, very helpful, love bringing my bike here for service

The people are friendly and thorough. While the prices are high, the tools and accessories hold strong.

All the guys are knowledgeable and shoot it straight with you. They always take great care of me & my husband. I know my bike is in good hands

You have what was looking for.

Have used your shop for repairs to two Specialized e-bikes. This visit I provided a detailed summary of the issues I was having and it was the second time having done so. Normally I have excellent service but again on this second visit apparently nobody did a detailed review of the motor noise. I was told nobody was available to retest ride it or ride along me when I could duplicate the noise. I called the tech support at Specialized and explained the noise issue and the tech agreed the noise was a normal motor noise and he asked me to get a recording of the noise. My recording was not very good. One of your salesmen graciously listened to my complaint and rode my bike, heard the noise and got a recording to send to Specialized. I guess they concurred it was a defective motor and were to send you a new one. I was disappointed it took 3 trips to resolve the issue. I knew the noise was not “normal” motor noise as this is my second e-bike as well as comparing it to my brothers same bike. I am happy Specialized came through as I was disappointed that a $5000 bike was so noisy. I only hope it’s is fixed (I have not had a chance to check the rattling noise repair yet)

Very helpful and knowledgeable! I highly recommend and will return!

Today I have had the best of experiences and all thanks to the Bike Mart work team of Fort Worth Clearfork their collaborators do everything possible to solve doubts and concerns and of course if they are led by the best manager Celso Penilla who with his good customer service helped us to choose in the best way our precious dream thanks to you for your good service for your patience and kindness I will recommend for life this good place where without a doubt you will take care of you at home a thousand and a thousand thanks.

Great and friendly service and the best variety of products.

Always super helpful and friendly!

Great location, good products/selection and friendly service.

Customer service

Amazing service.

So nice and helpful!!!!

Great help and top notch service!

Great repair process and extremely fast service! Will recommend and be back!!

The service is always fast, the staff is kind and really helpful.

knowledgeable and very easy to work with.