Customer Testimonials

Great staff, very knowledgeable l, always helpful, even on short notice

Great staff and service department.

Kelly and the team are awesome! I came in with a reengineering issue for my bike rack, and Kelly solved it with me using a couple of parts I picked up at Home Depot that I thought might work. So grateful that you are right off the trail and accessible. THANK YOU!! See ya soon for whatever my bike needs are!!

Everyone is so nice and they always help me with any little thing I need.

Knowledgeable employees and quick responses! They changed out some miss sized rims within a couple days.

Celso was very informative and enjoyed discussing e-bikes with him. The service dept gave my bike a good going over and advised me on necessary repairs.

Perfect place for visitors to rent bikes for the trail!

Delivered fast, helpful service in person and online.

Everyone there is extremely knowledgeable and professional. Bought 3 bikes in the last 10 months and couldn’t be happier. Celso is great, I called him while on a Colorado trip to ask for advice on a bike I saw on their website. By the time I got back home the bike was at their store waiting. Bravo Bike Mart!!!

Speedy repair

Great Staff!!

Employees are knowledgeable, friendly and efficient. Quick turn around on service and repairs.

I have really appreciated the knowledgeable staff and products offered. They have ordered items for me several times

What a difference. Ciesol was so helpful. Showed me different bikes and let me try the bike out. The manager or owner was wonderful. I returned the bike and they were so understanding.
I can’t say enough good things about this store and the people who work there.

Great employees

Expertise and equipment availability. You are my "go to".

Knowledgeable friendly staff, excellent service department, great selection of bikes and accessories. Why would you go anywhere else.

The service team is great !!!

Very helpful selecting the proper tool to remove my rear free-wheel sprocket.

They did a great job quickly while I waited. The bike works great now and I am very happy.

Great and friendly service !
The gm Erik was friendly and helpful, and celco was very knowledgeable about bikes and components.
Ethan was quick to help me find the tools I was looking for.
Kelly and Aubrey in the service department are always quick and thorough when working on bike service !

Got to us quickly.

Incredible service at a very fair price.

The team communicated very well throughout the process and actually completed my repair way ahead of schedule.

Tom was great! I didn’t know anything about bikes for kids and wanted to get one for our two year old and didn’t know where to start. Tom explained how the bike worked and would grow with our kid, along with advice on how to get started and coach her. He was attentive but didn’t hover, and even gave us space when she tried out the bike to not make her nervous! We weren’t planning on buying a bike that day but he sold us on it and we’re excited to try it out!

I liked the ability to test ride to make sure I shave the correct bike. Staff was nice and helpful.

Excellent service, 100% recommend.

Great service and friendly from the second I walked in the door.

I loved how easy it was to ask for help and find what I was looking for. Had the loveliest conversation with the gentlemen’s with pretty blue eyes! You’re lucky to have him on your team.

Eric and his team always take great care of me when I visit the store. I was a customer at Bike Mart White Rock and when I moved to Fort Worth I became a customer of Bike Mart Trailhead at Clearfork. Excellent service, products and people.

Friendly, knowledgeable service! Didn’t try to upsell me. Finished my bike in 2 days after they quoted me a week. I’ll definitely be back