Customer Testimonials
Speed of deliveries, personable, courteous staff, especially my latest delivery driver was exceptional!! Very good pricing!!
You're dependable
We have been very happy with the service and the cost.
When we had an issue with the tank they were very responsive. There was some confusion in the beginning but once we worked passed that things are good. There drivers are great to deal with the girls we deal with on the phone are excellent.
Always prompt
we received prior day notification of our delivery and had our driveway plowed and path to the tank cleared. when 5pm passed I figured we would not be seeing our delivery that day. but at around 530pm the truck showed up and the delivery was made. driver was courteous and good natured despite the very cold temperatures he ws working in. he was very grateful for the condition of the driveway and path to the tank.
my suggestion for betterment would be a way to track our delivery in real time so that we could be sure dog is out of the way and vehicles out of the trucks path and know when to expect the fuel to arrive.
You’re only a phone call away
Always there to answer our call!
You sent a service man all the way over to my place just to turn the gas back on and light the pilot
Excellent customer service.
This was kind of a complicated propane delivery. Steep driveway in the winter. I had cleared it to the blacktop, but it can still be daunting. Hats off to Kim, Andrea, Cheyenne, and Melanie on the phones -- who helped us get this scheduled and then-rescheduled (I had come back from Michigan to this seasonal cottage in Lewis specifically to get the tanks filled). They were great (and I have a feeling that Walter down in Port Henry had a hand in this, too -- thank you). \Last, but certainly not least, Mike out of Plattsburgh), the delivery driver of the year, made it look easy on site, and was just such a great person to get to meet. Thank you all -- it is stories like this that make us a loyal Griffith/Superior family.
Griffith is a great company to buy propane through. great prices. Great service. I have no complaints except this past fuel season year the office has told me several times that my contract price was all set, yet I have consistently been initially charged a much higher price with each delivery. Each time, I have had to call the office to have the price corrected to my contract price, and told that the problem has been resolved, only to have the same thing happen again with each delivery. Also, my entire account history was deleted from the company website, so I have no access to my history. I hope that this problem is finally resolved in the office, but I won't be sure until my next delivery. Maybe it's a problem only with my account, but I have no way of knowing.
First time user. all interactions went very smooth.
Very attentive to our needs, no extra fees, and spent the time to explain everything!
I like the automatic delivery with the wi-fi connection. Also hope you'll continue to keep prices as low as possible (even for smaller users). You've shown good responsiveness when I've raised this issue in the past, which is appreciated. Hope it continues without me having to constantly keep an eye on things and getting unexpected surprises in terms of price increases. Overall, very satisfied with things so far and look forward to being a customer for a long time to come as long as things continue as they are. I do appreciate the good service and responsiveness.
Driver is always pleasant and professional, creates a wonderful experience.
I like the professional service of the propane drivers at the delivery site. They have always been friendly and in good spirits.
However, the telephone operation is beyond broken. I was told multiple times that there were more than 80 previous callers ahead of my call. And that the wait would be more than an hour.
Not happy about this aspect of the company.
The employees I have dealt with so far have been polite and easy to deal with, price is fair compared to other companies around.
on time deliver
Great service and prices!!
Delivery Driver Nick was excellent
Scheduling of delivery could be greatly improved. Showed up a day late
All good
The customer service is always friendly and ready to help.
Easy, friendly service very pleased
Customer service and service driver are both awesome
My tank is VERY difficult to get to in the winter months when you need service the most and GE delivers. They even have a remote monitor to check our levels.
Always efficient, courteous and available.
Issues occur and are handled.
Refill schedule is great , I don’t have to call it just happens and is convenient
Reliable service.
We love your reliability, your good price, and your GREAT people! Thank you.
Friendly people and great service.