Customer Testimonials
Everything goes smoothly and driver is helpful if we have questions and friendly. Convenient when making payments over phone, courteous etc....just hate needing to answer surveys all
the time.
on time
likes auto delivery
were in a bad situation last year and came right out and fixed their thermostat
You are very reliable.
We had no heat on Wednesday and I thought maybe we were out of fuel. You quickly sent someone to check and we had plenty of fuel but had a furnace problem.
I recommended you to my neighbor who is very happy with you and your prices
the best out competitors
"love the ease of use, auto pay auto delivery no worries"
very prompt
Customer says she likes that they are a local company. She is able to speak with a manager when there is an issue. They are responsive.
"Customer said whenever he needs Griffith for his seasonal home, they are good at dropping off the propane. Customer service is fine."
"so far so good, new customer"
"no complaints, besides pricing, differs from office to office.. wondering why person he referred got a lower price, than he did. would like to follow up"
"pre-paying cost reduction, price needs improvement, field techs always on time"
"very great service, no complaints"
You seem to appreciate your customers and appreciate customers that have been with you for years. Advice....DONT be like SPECTRUM. You guys have the ability to bring a sense of community with you. If you can orient your company goals with this in mind it will work to both the benefit of the customer and to you. You are providing a service that brings warmth in the winter, hot water, gas to cook. People become afraid without those things. This allows your company to take on a more paternal role. The more you can integrate your company like a family member bringing warmth to another family member the more happy people will be with you. The worst thing on Earth that you can do is become a corporate industry with no soul. Tips for how to save gas is a good idea. reducing your initial sign up fee or an incentive program where if payments are made promptly for a set amount of time you offer a discount like we will top off your tank or 10 % off etc.....I got a bad taste in my mouth after hearing 2 complaints about how you charge too much for your initial fees. So transparency or giving insight and knowledge about where that money goes would be a good answer for that
Heather Bennett is very helpful and is the main reason I like your service.
Whenever I call for whatever reason, Laura at the office treats me like I'm the most important thing on her list of things to do. She spends all the time I need to understand, whether its a billing question or any other general service question.
I haven't met 1 employee who has been rude. Everyone seems to enjoy what they do and that says a lot about the company. Whether its the young man on a service call sharing his wife's pregnancy updates or the gentlemen filling my tank, I always know I'm well taken care of and in good hands.
I would recommend Griffith to anyone and actually have referred several friends. Thanks to everyone there. You've spoiled me and can't imagine using anyone else.
"Customer said when he has questions, they call him right back."
"quick replies and deliveries, accommodating"
Office staff and All delivery personnel we have had since we moved to the area in December 2016 - Dan who seems to be our regular delivery person over the last year is great.
Customer said Griffith they have quick response.
Customer said the provide the propane and oil regularly. Service is great.
My fuel oil is a good product at a good price.
Great service friendly staff.
Customer says she likes that they are a local company. She is able to speak with a manager when there is an issue. They are responsive.
You truly listen and help
I couldn't believe we received the delivery so soon. Thanks
I trust your delivery people working at my house, and the office staff with whom I talk on the phone are kind and service-oriented.
Prices are comparative. I call they deliver within a couple days.
Always courteous never left my tank empty in the winter or summer.