Customer Testimonials
I have been a customer for 11 years now. Started with fuel oil & converted to LPG after a couple years. Superior/Griffith installed new LPG furnace after removing the old fuel oil furnace. Only 1 small issue with igniter, They came right out and solved the problem. Deliveries have been great! I've never run out of propane. Budget plan is very manageable. Service representatives are nice, knowledgeable, and they call someone if they are not sure of something. That tells me a lot about how well they do the job. TEAMWORK! Thank You.
Convenience
You have a good service department and office
Very friendly staff and helpful customer service over the phone! 10/10 recommend!
Field service and customer support on phone were both excellent and very fast.
Prompt delivery
Annual purchase
Fast service, good price, polite and patient customer service rep
I like the option to pre-buy my propane at a discounted price.
Efficient and always helpful customer service
Reliable delivery
The gas truck arrives on time every month during cold weather, so I don't have to call to request delivery. I like knowing that my gas tanks will be filled at the beginning of every month and that I won't run out of gas. Automatic debit makes bill-paying easy; I don't have to worry about being late for a payment.
Prompt service. Great customer service and support. Very satisfied customer.
Always have been fair in my pricing
Reliable service
Good service and very nice people to work with.
Friendly delivery, fast service and really easy online bill pay.
Fair prices and excellent service
Your prompt service and the online app. What I'm not happy about is the sudden increase in my per gallon price. I was at $2.24 last year and being new to the Propane world, didn't realize i needed to get a hold of you and negotiate a price for the fall and winter season. So with the first bill I get charged $3.99 a gallon, call to see whats up, they tell me but were kind enough because of my ignorance lowered it to $3.14. Now I thought this was going to be my price but have had two fills since then and the price is back at $3.99. Not to happy with this but I guess I need to play the game and get prices from all your competitors that are knocking on my door. Thanks again for the prompt service, sorry I'm behind on my bill, I'll catch up, just about $400 more than I had figured.
First name removed
Always friendly service and dependable ! I have always been able to pay my bill over a few months. Been a customer for 6 years and wouldn’t use anyone else. Thanks to you all !
The decades of service we have received from then Griffith Energy, and now Superior Energy, have been a span of great service combined with great prices, all delivered (literally & figuratively) by folks we regard as extended family. From Avery our driver all the way up through the office personnel who manage our accounts to the administrators who pave the way forward in such challenging times! Warmth in winter is not something to leave to those who don't care - and Griffith Energy cares greatly for all those they serve! Thank you!!!
It heats my hunting camp.
Technician stayed in cold weather to get problem fixed in inclement weather. Fuel delivery came when promised. Very dependable service.
I have had very good assistance from local help. Corporate--not so much. I sent a check to cover the remainder of last year's budget balance, and the folks in Boston or wherever broke up the payment and didn't cover the "non budget miscellaneous balance" . I had included a note that I wanted them to pay off that old balance, and they didn't do it.
Sherry Last name removed
the staff was very easy to deal with. the tech that came out to inspect the tank was very nice
Do they make sure everything's working properly and the staff is awesome so
Friendly
The staff are always helpful and just plain nice.
I like the online checking of the level in the tank. I like seeing my bill online. I like not having to call for a delivery, but instead, it comes automatically. I like that the delivery people are respectful to my yard, etc. I like the friendliness and knowledge of the people/person who answers the phone if I call with a question. I think I pretty much like everything! Thank you
Excellent service and very reliable, price matches better than any one else!!!