Customer Testimonials
Great service and knowledgeable/helpful team members!
Products speak for themselves
The “Staff Vibe” is what gains and retains customers!
Thank you to Griffin and Sean !!!
Great customer service!
Quick service
Great customer service
Bob provided excellent biking service. He was able to figure out how I could reconstruct my handle bars to a more upright position. The staff is very helpful in you finding you the right trek bike. They are also very knowledgeable and take a lot of time to work with you. I love my pedal assist electric Allante 7. It has a lot of power, great battery, smooth ride and very reliable. The new Trek Store in Encinitas is beautiful inside.
Supportive staff.
easy communication, access and high quality equipment with great service!
Always great service. Blake is more than willing to share the best spots to ride based on your experience and is sure to ask about your ride when you return. My favorite is, “Did you see any animals?”
Cheers.
They accommodated a last-minute bike build for my foster daughter's 11th birthday. I appreciated their swift, friendly service, and the price was reasonable. Their store is very well-maintained.
The sales associates at trek in Pasadena were amazingly helpful. They went above and beyond to help me locate the bicycle I needed to replace the one I recently purchased that was lost in the Eaton Canyon fires. They even offered a discount because of the loss.
The bike that I rented was in top condition and ready for me when I arrived.
A very well organised operation and friendly service
My name is Jess and I am the director for True ID, a local non-profit providing reintegration housing and services for women who have experienced human trafficking and exploitation. When one of our volunteer program mentors came in with her bike that she wanted to donate to True ID, Trek stepped up and donated over $200 of bike maintenance so that one of our survivors would have a better mode of transportation. She typically walk to work, but has been struggling with some feet issues. This bike is literally helping her to maintain her employment and create further stability for her healing and restoration. I want to shout it from the rooftops how amazing it is that Trek would give back in this empowering way. Thank you TREK!
The Shop is always friendly and the service is always consistent.
The service is always good.
Staff was very friendly and helpful.
Great communication; the mechanic took the time to explain the issue and provide options and then quickly got me back on the road. Great experience.
Great products, sales staff, and service!!
Staff is very helpful!
Great knowledgeable employees.
Great staff experience; they are knowledgable and friendly. It was a comfortable experience for a newcomer to quality cycling.
Knowlodge and variety of various types of bikes to fit my riding style
John was great to work with
I had a rebate to use towards an ebike, and I decided to go to Trek to find a bike there. I talked to an employee, who showed me different styles and options that fit my needs. He helped me to find something that was affordable, and after also buying some accessories, I was out of the door with a new ebike. I rode it home to test it out, with my newly purchased helmet on my head for protection. The bike was smooth, and truly was a fit for my needs. I’m thankful for this store for helping me find a bike that I can enjoy for now and in the future. I definitely recommend this place for anyone who wants to buy a new bike, or start their new habit of bike riding.
Appreciate someone taking a quick look when I brought it in, and the same day turnaround when I brought it back. Thank u
Always a pleasure shopping at this store - thanks!
customer service was over the TOP friendly and perfect. thanks so much
I've had a great experience with both sales and repair. Everyone has been great with me and I appreciate all there help.
David
Went on for some needed service and fully expected to leave my bike there. Jerry to a look and made the needed service on the spot. Really appreciated it
Extremely helpful technician that also gave me bike route suggestions, allowed me to fill my water bottles, and took great care of giving me a bike in great condition
We rented electric bikes and Bob was the best in explaining the functions to make 4 senior ladies very comfortable.
The bikes were smooth and easy to handle.
Had a beautiful day riding up the coast.