Customer Testimonials
The whole process was really supportive and clear to follow.
1. The website was very accessible and the supporting videos with resources made it simple to understand. (The only thing that would have made it clearer is to know if the transparent stickers were made as a whole unit or if each part needed to be peeled separately--or providing an option to choose).
2. The prices were very fair compared to other custom sticker work options.
3. The uploading process worked well, the challenge was to have the right format for a vector, however, Decals.com offers to reformat your file, which made it very convenient to use. Feedback would be that the final payment/file upload screen did not "show" the file I uploaded before paying, so I had to go on trust that it would be correct (it was), but if there could be another layer to assure the design and files were correct before payment would be great.
4. I was assigned a Decals.com customer service specialist who supported the whole process and made sure that the design was what I needed. She had very clear, compassionate, and timely communication through both email and phone.
5. The revision process was simple and Decals.com made it feel that it was a collaborative process.
6. After submitting the final design, the sticker came much quicker than I anticipated, which was great! The packaging was cared for, and included instructions to make sure it was installed correctly.
7. The stickers themselves are of high quality, were simple to peel from the backing, and easy install correctly--and they look great!
I would highly recommend Decals.com and look forward to the possibility to collaborate with them again.
I especially want to thank Katie Bracewell for her guidance throughout the process. She was a wonderful Customer Service Representative!
Very satisfied
I HAD FEW ISSUES WITH WHAT I ORDERED AND TAYLOR THERE EMAILED ME PROMPTLY AND OFTEN ABOUT THE CHANGES. MADE MY EXPERIENCE FEEL LIKE THEY CARED HOW MY DECAL TURNED OUT. THANK YOU TAYLOR!!
I use them for all my company's needs for branding. Fast service! Excellent customer service! Easy to work with!
Always deliver a quality product. Very little interaction needed to receive exactly what I ordered, appreciated
At first I was frustrated at the lack of communication. I submitted an online request on a Friday. I did not receive any confirmation that the request was received. By Monday afternoon I hadn't heard from anyone, so I called, spoke to a service rep who connected me to the salesperson's voicemail. I left a message and waited 24 hours for a response that did not come. I decided to give it one more try, called again, and this time was put through to Whitney. She was very communicative and helpful and pushed to get our decals produced in time.
An email confirmation with an order or quote number would be helpful so that a) people know the request was received and b) the information can be quickly located by customer service when someone does need to call.
At first, I was hoping I wasn't spending the money to get a decal and have to send it back to wait again, but once we spoke to someone working on our design it was a great relief that we would be expecting exactly what we imagined our decal to look like! I would recommend anyone with a specific design to get your decals here!
Have not received order but process was easy and customer service when I called was great!
Very helpful and good looking decals
The customer service is everything that's missing from all the other online retailers.
Easy Peasy!
Second year in a row ordering from them for our big event! I spent more time writing this review than I did placing the order! Great job:)
Suggestions offered to update my decal
Great website, easy to use, and phenomenal product! Customer service is amazing when there was a question about a previous order to make sure that the latest order matched:).
very simple and straight forward
I love this company so much. I am happy with print quality However, the only complaint I have is that shipping prices are very very high
Easy and quick follow up.
Fast and easy! Looks Great. My customers love it.
Your staff and your systems.
Always great quality and fast, professional service. When an ordering mishap occurred, Nick gave the order one-day production and two-day shipping at no additional cost to make things right. Great people to work with.
Excellent prompt and courteous follow ups. Efficient clear and speedy service.
Andrea was very helpful and went above and beyond to help me get what I needed. Will be ordering from her again
You guys make it easy to order. And Brigid is the best!
It was fast easy and efficient. They also made it a point to contact me to make sure my order was correct before sending it.
It was great that I got to see the design before they sent it
easy to order, customer service very helpful, multiple products available, good prices
Working online to create this banner was easy and fun. The price is perf3ct, I await the finished product!
Andrea helped through the entire process. I was very picky and they were very patient. I will definitely be coming back!
quality and the customer service
Banners.com Is a very friendly oganization to work with. They are welcoming and accomodating to the custumers needs. I recommend them to enyone needing a banner made.
I haven't received my product yet but I sure am please by the professionalism of this company. They have reached out to me twice already, just to make sure the template is perfect. I cannot wait to receive my decal.