Customer Testimonials

Very personable and helpful. Great coffee.

Good service, explained issues and provided quick fixes

They had several of the harder-to-find products I was looking for to equip myself for the Across Andes 800k gravel bike race in Chile. They were responsive to my emails. There was one minor issue with my order which they very promptly recognized and made good. All in all, I am happy and would certainly buy from them again.

Great help and selection

Friendly staff and good service

Friendly atmosphere and parts are available

Great mix of available products and competitive pricing.

Great customer service from the guys at the front desk. Helped answer a lot of my questions and figured out a best bang for buck deal for my brake upgrades on my bike.

I just received my Garmin Venu 4 and looking forward to putting it into service. I had called your customer service and she was very helpful and courteous

Service

I haven’t bought anything there but your service department is awesome. Very friendly, knowledgeable and committed to please.
I’ve been there 3 times with 3 success. Your prices amaze me for service I thought I would end up paying more. Well within my budget
Highly recommend you
Vicky Last name removed

Excellent customer service from Brooke. The product I ordered wasn't available anymore so they offered to send me a newer version of the item at the same price.

Thanks for everything!

Great staff!

Excellent price. Great service. I had an issue with the wrong group set on the bike I purchased (manufacturer error?) and I spoke to Ryan and we sorted out. I ordered the bike online and it came well packaged.

The customer service was fantastic! They were accomodating and did everything possible to make sure I am going to enjoy my new bike! Highly recommend!

Brooke was very efficient and quick in dealing with my order. Thank you very much

All the staff at Northstar are very helpful and knowledgeable. They carry a large selection of common parts, tools, and bikes, and can order any special items. Once the order has arrived at the store, a promp text message will notify you that the order is ready for pickup.

Personal attention to the customer, friendly staff, reliable service

Good services and fast delivery

Outstanding online customer service, confirmed by phone that the item was in fact in stock, verified the purchase and provide a tracking number same day – which was a Saturday of a long weekend! The welcome 10 discount code was very appreciated on a major purchase

Great speed, quality products

Great service!

Great service, great prices. If you’re in cranbrook or shopping online, check em out!

I want to convey my thanks for your great service. The rep was very helpful. The delivery was prompt. Great job!

Good selection of bikes to choose from and look at, not just online. The parking lot in the back is handy for testing townie.

Finley is knowledgeable and took the time to answer our questions, gave us tons of time and opportunity to give them a go. He ‘sold’ the product without being pushy. He deserves a business card in your display ;).

Thanks

Excellent service ! Brooke was really helpful. At the time of my purchase, it was at the best price in Canada 👌

Manager goes above and beyond to see customers satisfied with their purchase

Great service, knowledgeable, friendly, treat you like royalty.

Very friendly service

Quick response and delivery on time !