Customer Testimonials

Good services and fast delivery

Outstanding online customer service, confirmed by phone that the item was in fact in stock, verified the purchase and provide a tracking number same day – which was a Saturday of a long weekend! The welcome 10 discount code was very appreciated on a major purchase

Great speed, quality products

Great service!

Great service, great prices. If you’re in cranbrook or shopping online, check em out!

I want to convey my thanks for your great service. The rep was very helpful. The delivery was prompt. Great job!

Good selection of bikes to choose from and look at, not just online. The parking lot in the back is handy for testing townie.

Finley is knowledgeable and took the time to answer our questions, gave us tons of time and opportunity to give them a go. He ‘sold’ the product without being pushy. He deserves a business card in your display ;).

Thanks

Excellent service ! Brooke was really helpful. At the time of my purchase, it was at the best price in Canada 👌

Manager goes above and beyond to see customers satisfied with their purchase

Great service, knowledgeable, friendly, treat you like royalty.

Very friendly service

Quick response and delivery on time !

Great staff

Dropper,post was on sale for a great price. Shipping was fast.

Great communication

Idk man I just work here
(Great people)

They had what I wanted in stock, best price, shipping was free and fast, I'm a happy customer!

The guys are great with friendliness and skills

Well priced, shipped very quickly and great customer support when I called to enquire about status of the order

Great service but a little feedback on shipping times would be appreciated.

Went in for a bike rack for my truck, knowing what I wanted. Staff member was very friendly. I sat on the Orbea Rallon while I was in the store and I was almost convinced to buy it!

A great store. Service products parts staff

I came in with my son’s bike without a service appointment. Morgan was great and was able to take the bike, and it was ready the next day. Quick fix by Lance; I was so appreciative that Northstar was welcoming and kind to me and my son. I am not a biker myself so really appreciate having a trustworthy place to bring my son’s bike to.
Thanks!

I like the convenience of taking my bike to a close local bike shop. It gives me peace of mind to have my bike serviced regularly.

I purchased a Townie Go . And this is our 3Rd one. 2nd from this dealer .

We had a e-bike breakdown and they rescued us quickly. Compensated us for the down time. Great customer service. We will be back.

Great customer service!

Everything!

Finnley is a young salesman with a positive attitude, ready to serve us right away with a smile and good energy. There was a little mistake made on our invoice but Ryan solve it in no time and with kindness and knowledge. We are really happy with our experience.

I love the service it has been outstanding. Whenever I am at your shop the sales person is highly educated on everything in the store. Very helpful.