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based on 21300 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
IT IS VERY TRUST WORTHY.I WOULD HIGHLY RECOMMEND.
I like the association very much! I usually give us a 10, but I couldn't because of the phone service. It used to be when I called the association the phones were answered promptly. Now (and for some past months-I've mentioned this previously) when you call the association the phone rings a lot and sometimes no one answers but the recording, It doesn't feel personable and can be frustrating when no one answers (frequently). In person, the association is very personable, but the phone answering has suffered.
If the phone service can get back to where it used to be I can once again give us a 10.
I love the people who work at your Arlington Heights office. They are so very helpful!
This association is very helpful in trying to answer any questions you may have and if they do not have an answer - they will help you find the answers to your questions !
Mainstreet offers so much to it's members and is always very attentive.
It seems that they take the time and effort to collect accurate data when there is a problem. And they appear to invest in gaining the knowledge of possible solutions and again, go back to the members with suggestions and when they have a consensus they roll out the changes. They are genuinely interested in making things better.
Very helpful, informative and get your Q answered
I like the continuing education courses MORe offers. Good selection of classes, dates, and times at a reasonable cost.
Everyone was so very helpful. They took there time in explaining all the process.
Everything from the people to the user friendly website makes every interaction I have with association a success. Thanks for all you do. Happy new year!!
Great service in the education department.
Fees are ridiculous
The menu you of services that are included in my subscription. The helpfulness of the staff are 2 to name a few.
Customer service is integral to any company working with the public. All my experiences have included great customer service from Mainstreet staff.
Friendly, efficient, education is helpful and timely.
Easy access on the internet. Lots of classes and great customer service.
First year with this Board. I am really impressed with all the resources you have to offer.
Offer cheaper class options for new brokers
I am struggling to find a reason why we pay the fees we do!! The CE classes are becoming few and far between. They are barely offered where I live (Tinley Pk area)!! The prices are higher than others. We have to pay right around the holidays. Not to mention paying also for the MLS!!! Hard to understand!!
Continues to grow as needed in the ever changing technological environments we address every day!
Everything, e.g., Legislative involvement, Global Committee, education course offerings, etc.
When I called, all the people who have helped me have been very professional, knowledgeable, helpful and very friendly. And I usually call when I have a problem, so these traits are extremely soothing! Thank you very much!
Being able to keep Realtors up to date with CE, Professionalism, Marketing strategy, legal issues, etc.
The friendly always helpful staff.
Professional and knowledgeable
Dedication. Prompt and courteous service.
Excellent training opportunities and notifications for required CE.
Excellent trainers and accessible locations.
Excellent, knowledgeable and responsive branch staff, tele-customer service and tech assistance.
Training in my office.
Fees are astronomical
Stop having dues due at Christmas time.