LaVida Massage
7077 Fieldcrest Drive, Suite 600
Brighton
MI 48116
United States

Average rating: 9.2 out of 10 based on 2920 ratings.

What our guests think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 9, 2024 — Rated 10 out of 10 by L.P. LaVida Massage of Staten Island, NY
What do you like about our services?

Friendly front desk staff, clean quiet environment, Jill asked me questions before she started my massage and it was perfect

Report a concern   April 9, 2024 — Rated 10 out of 10 by J.A. LaVida Massage of Greenville, NC
What do you like about our services?

Atmosphere and masseuse. My favorite day to look forward to

Report a concern   April 9, 2024 — Rated 10 out of 10 by T.K. LaVida Massage of Kennesaw, GA
What do you like about our services?

I appreciate how my skin feels after receiving an awesome facial from Valerie!! She is knowledgeable and helpful with my skincare needs!

Report a concern   April 9, 2024 — Rated 10 out of 10 by R.M. LaVida Massage of Lost Mountain, GA
What do you like about our services?

I love the relaxing ambience of the place. I'm very impressed with Kendalyn knowledge and her sensitivity to my request of different pressures for my needs and My reception when I arrive is always pleasant and welcoming.

Report a concern   April 9, 2024 — Rated 10 out of 10 by R.D. LaVida Massage of Staten Island, NY
What do you like about our services?

Great front desk personnel and great varied staff, I especially have always liked Dean and now Claudia & Jill who are two great new additions

Report a concern   April 9, 2024 — Rated 10 out of 10 by J.R. LaVida Massage of Smithtown, NY
What do you like about our services?

Excellent facial with Rachel!

Report a concern   April 9, 2024 — Rated 9 out of 10 by N.B. LaVida Massage of Grand Blanc, MI
What do you like about our services?

therapist was amazing

Report a concern   April 9, 2024 — Rated 9 out of 10 by C.I. LaVida Massage of John's Creek, GA
What do you like about our services?

Very good masseuse person

Report a concern   April 9, 2024 — Rated 10 out of 10 by P.M.M. LaVida Massage of Plymouth, MI
What do you like about our services?

Very clean, staff very kind, helpful, addressed all my needs. Loved Robyn who did my massage it was my first and she explained everything and guided me along.

Report a concern   April 9, 2024 — Rated 9 out of 10 by J.B. LaVida Massage of Grayson, GA
What do you like about our services?

Good

Report a concern   April 9, 2024 — Rated 10 out of 10 by C.B. LaVida Massage of Smyrna, GA
What do you like about our services?

Calming comforting and relaxing

Report a concern   April 9, 2024 — Rated 10 out of 10 by W.T. LaVida Massage of Clemmons, NC
What do you like about our services?

The session was fantastic! Highly recommended! Great job here. I felt like a new person!

Report a concern   April 8, 2024 — Rated 0 out of 10 by A.C. LaVida Massage of Raleigh, NC
How did we disappoint you and what can we do to make things right?

Massage was not good. No effects from the massage. Left still in pain

Report a concern   April 8, 2024 — Rated 10 out of 10 by B.A.B. LaVida Massage of Alpharetta, GA
What do you like about our services?

Sasha is amazing! Best massage of my life!

Report a concern   April 8, 2024 — Rated 10 out of 10 by K.R. LaVida Massage of Kennesaw, GA
What do you like about our services?

Erin was great and I really enjoyed my Swedish massage last Friday. Everyone was nice and it was very relaxing.

Report a concern   April 8, 2024 — Rated 0 out of 10 by A.C. LaVida Massage of Clarkston, MI
How did we disappoint you and what can we do to make things right?

My boyfriend purchased a 90 minute massage for my birthday. It was I guess some special that was going on at that time. When I called to schedule my appointment they did not have a 90 minute available. After the massage was done I wanted to schedule the remainder of my gift card (30 minutes) and I was told they don't do 30 minutes and that next time it would be $99. I am obligated to schedule another appointment thus spending more money on something that was supposed to be a birthday present.

Response from LaVida Massage of Clarkston, MI:

Thank you for sharing your feedback. It seems that there may have been a misunderstanding with your gift card, and we sincerely apologize that this happened. As a first time client, the special that we offer is that you receive a discounted price for your first massage. Some may choose to book a 60 minute session or a 90 minute session, but the discount only applies to your first appointment. We do offer a membership program where we offer our guests a discounted price even after their first visit. We can understand that we may not have had a 90 minute session available on the day that you wanted to book, and that you would have preferred to use the amount gifted to you in its entirety. However, the amount on a gift card is available to spend through your choosing. Of course, you are always welcome to come back and use the remainder of your gift card!

Report a concern   April 8, 2024 — Rated 8 out of 10 by M.A. LaVida Massage of Dallas, GA
What could we do to improve?

When I arrived Saturday at approximately 1:57 for my 2:00 appointment, the receptionist said she was just calling me. I asked her why and she said I was late. I told her my appointment was at 2:00. She said it was at 1:45. I showed her the text on my phone confirming my 2:00 appointment. The massage therapist greeted me by telling me that she would give me the rest of my time but she would not start her next appointment late. I showed her my text confirming my appointment at 2. She asked me if I booked online. I'm not sure why that mattered. I felt very rushed and she did not ask me what I wanted her to focus on. I have a pinched nerve and needed to tell her about the physical therapy I am receiving. I asked her to not do my legs or arms and she still did my arms. She said I got my full 50 minutes but I felt rushed and like I had done something wrong. No one apologized for this situation. I have been a faithful customer for years. I left very disappointed.

Report a concern   April 8, 2024 — Rated 8 out of 10 by K.L. LaVida Massage of Smithtown, NY
What could we do to improve?

* Offer lymphatic drainage massage
* Offer hot drinks, not just cold
* Make sure massage therapists, etc. know that there are usb sockets in the rooms to charge phones
* Owner should wear professional dress and speak in soft voice, to not break the relaxation experience clients are paying to receive

Response from LaVida Massage of Smithtown, NY:

Thank you for all your feedback! Well we actually DO offer lymphatic drainage massage as well lymphatic compression. As to hot drinks, we prefer our current approach with our infused water which we are known for & so many of clients love! Sorry one of our staff maybe wasn't sure about a USB port location, they were probably focused on providing a great service. But you obviously found it!... As to the owners attire which you may have seen in the lobby, he helping out on his day off & taking time away from his family because a staff member unfortunately was sick and could not make it to work. As he always stands behind his team, we stand behind him!!

Report a concern   April 8, 2024 — Rated 10 out of 10 by K.P. LaVida Massage of Grand Blanc, MI
What do you like about our services?

Professional and friendly.

Report a concern   April 8, 2024 — Rated 10 out of 10 by R.S. LaVida Massage of Clemmons, NC
What do you like about our services?

The professionalism and the care received is great with great results.

Report a concern   April 8, 2024 — Rated 1 out of 10 by U.K. LaVida Massage of Dallas, GA
How did we disappoint you and what can we do to make things right?

Need to hire massage therapist graduating from a school, and not any adhoc - the level of service has deteriorated and thinking to discontinue my membership. The hike in the prices does not do justice with the kind of service receiving

Report a concern   April 8, 2024 — Rated 1 out of 10 by V.K. LaVida Massage of Dallas, GA
How did we disappoint you and what can we do to make things right?

The quality of service has gone down

Report a concern   April 8, 2024 — Rated 10 out of 10 by H.T. LaVida Massage of Dallas, GA
What do you like about our services?

Sarah was fantastic!

Report a concern   April 8, 2024 — Rated 10 out of 10 by H.H. LaVida Massage of Grand Blanc, MI
What do you like about our services?

The massage was absolutely perfect! And Rhonda was amazing too. I'll definitely be doing back to her!

Report a concern   April 8, 2024 — Rated 10 out of 10 by D.S. LaVida Massage of Dallas, GA
What do you like about our services?

Sarah was awesome!

Report a concern   April 8, 2024 — Rated 10 out of 10 by C.W. LaVida Massage of Chandler, AZ
What do you like about our services?

Quality of all services

Report a concern   April 8, 2024 — Rated 10 out of 10 by S.S. LaVida Massage of Dallas, GA
What do you like about our services?

The customer service and the best therapist, Cheryl!

Report a concern   April 8, 2024 — Rated 10 out of 10 by P.H. LaVida Massage of Fairlawn, OH
What do you like about our services?

I always enjoy my, eucalyptus and honey aroma therapy 90 min., massage with Jasmin. She’s thorough and does an awesome job and the receptionists are very nice too!

Report a concern   April 8, 2024 — Rated 10 out of 10 by J.R. LaVida Massage of Washington Township
What do you like about our services?

The staff is amazing. They accommodate scheduling changes, and the massages are the best I’ve ever had. I plan to be a customer for a very long time.

Response from LaVida Massage of Washington Township:

Thank you so much for the kind review!

Report a concern   April 8, 2024 — Rated 10 out of 10 by B.S. LaVida Massage of Bentonville, AR
What do you like about our services?

Kirby is so wonderful. Very caring and such a professional massage therapist.


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