The Bug Master
1912 Smith Road
Austin
TX 78721
United States

Average rating: 9.2 out of 10 based on 3641 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 19, 2015 — Rated 10 out of 10 by G.S. The Bug Master
What do you like about our services?

The technician takes his time,is thorough and says if I have a problem

to call.

Report a concern   March 19, 2015 — Rated 10 out of 10 by Suzie Youngblood The Bug Master
What do you like about our services?

Your representative who came out to provide services was so helpful and knowledgeable that I felt completely taken care of and safe with my choices for service. He taught me what to look for and eliminated the issue I was having!

Report a concern   March 19, 2015 — Rated 10 out of 10 by Debra Cutting The Bug Master
What do you like about our services?

The Fact that I am notified when you will be here, if there is a cancellation and when the reschedule date is.

Report a concern   March 19, 2015 — Rated 10 out of 10 by Jamie Aragon The Bug Master
What do you like about our services?

Great service! Very polite and on time. :)

Report a concern   March 19, 2015 — Rated 10 out of 10 by R.A.D.M. The Bug Master
What do you like about our services?

Friendly employees - great service.

Report a concern   March 19, 2015 — Rated 10 out of 10 by J.W. The Bug Master
What do you like about our services?

I am most happy with the tech that takes care of us. He is professional, courteous and is the ONLY thing that separates your service from another.

Report a concern   March 19, 2015 — Rated 7 out of 10 by S.B. The Bug Master
What could we do to improve?

Scheduling need work. Sometimes scheduled to show up but did not show up. Also, fail to notify me if the schedule is cancel.

Report a concern   March 15, 2015 — Rated 10 out of 10 by D.W. The Bug Master
What do you like about our services?

thorough, friendly, timely

Report a concern   March 15, 2015 — Rated 9 out of 10 by B.S. The Bug Master
What do you like about our services?

Always dependable, does good job ,very courteous , always willing yo help

Report a concern   March 14, 2015 — Rated 10 out of 10 by S.H. The Bug Master
What do you like about our services?

Brendan is knowledgeable; fast; and courteous! He's the best!

Report a concern   March 14, 2015 — Rated 9 out of 10 by D.M. The Bug Master
What do you like about our services?

This is a contract service for termite control. It takes care of the problem.

Report a concern   March 14, 2015 — Rated 10 out of 10 by S.E. The Bug Master
What do you like about our services?

The guys are courteous & know their job well.

Report a concern   March 13, 2015 — Rated 5 out of 10 by M.C. The Bug Master
How did we disappoint you and what can we do to make things right?

Calling a client & leaving a phone message does not confirm the customer is available for the service. There should be direct communication with the customer to confirm a date/time before dispatching the representative.

Report a concern   March 13, 2015 — Rated 10 out of 10 by B.M. The Bug Master
What do you like about our services?

Prompt service!

Report a concern   March 13, 2015 — Rated 10 out of 10 by S. The Bug Master
What do you like about our services?

The personal attention that has been provided.

Report a concern   March 13, 2015 — Rated 9 out of 10 by Wayne Anderson The Bug Master
What do you like about our services?

The Technician listens to the customers needs / input and provides a professional service.

Report a concern   March 13, 2015 — Rated 10 out of 10 by S.P.L.C. The Bug Master
What do you like about our services?

Effective treatment, courteous employees, work a schedule that is convenient for our business.

Report a concern   March 13, 2015 — Rated 10 out of 10 by T. The Bug Master
What do you like about our services?

There Service are great fast and very professional way better than orkan.

Report a concern   March 13, 2015 — Rated 10 out of 10 by L.B. The Bug Master
What do you like about our services?

THOROUGH AND PROFESSIONAL

Report a concern   March 13, 2015 — Rated 10 out of 10 by C.J.H. The Bug Master
What do you like about our services?

Our technician is great and we have no complaints at all!

Report a concern   March 13, 2015 — Rated 9 out of 10 by J.P.O. The Bug Master
What do you like about our services?

The service person is thorough and attentive.

Report a concern   March 13, 2015 — Rated 8 out of 10 by E.J.M. The Bug Master
What could we do to improve?

Send out the same service person who knows our service needs because he/she has been here before.

Report a concern   March 13, 2015 — Rated 10 out of 10 by Ray Bruett The Bug Master
What do you like about our services?

Very responsive staff and the technician is very efficient and capable

Report a concern   March 13, 2015 — Rated 10 out of 10 by Linda Wyatt The Bug Master
What do you like about our services?

Everything! Service, tech, customer service, price...everything.

Report a concern   March 13, 2015 — Rated 0 out of 10 by L.R. The Bug Master
How did we disappoint you and what can we do to make things right?

I asked for an inspection as a result of my refinancing and it resulted in a major sale to have The Bug Master take over my pest control needs, to include a quote for services. I did not ask for it nor inquiry about it. This is not a good business practice in any way shape or form!

Report a concern   March 13, 2015 — Rated 10 out of 10 by Celeste Lovelace The Bug Master
What do you like about our services?

Quick response

Report a concern   March 13, 2015 — Rated 10 out of 10 by Russ Gregory The Bug Master
What do you like about our services?

Takes care of the pests without a lot of supervision.

Report a concern   March 13, 2015 — Rated 10 out of 10 by Cynthia Gonzalez The Bug Master
What do you like about our services?

Payment convenience, low odor chemicals and trustworthy employees

Report a concern   March 12, 2015 — Rated 10 out of 10 by Tom & Suzie Cleary The Bug Master
What do you like about our services?

POLITE AND ON TIME

Report a concern   March 12, 2015 — Rated 10 out of 10 by Jerry Spence The Bug Master
What do you like about our services?

Prompt, courteous, efficient


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