The Bug Master
1912 Smith Road
Austin
TX 78721
United States

Average rating: 9.2 out of 10 based on 3641 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 14, 2015 — Rated 9 out of 10 by S.S. The Bug Master
What do you like about our services?

I like that the same service man has come to my house for years. I know I can trust him. I also like the system you have set up to notify me when you are coming.

Report a concern   May 14, 2015 — Rated 10 out of 10 by J.P. The Bug Master
What do you like about our services?

Joey is an excellent "bug master". Always courteous,hard worker, and efficient. Have recommended to others and we will continue to do so.

Report a concern   May 14, 2015 — Rated 10 out of 10 by S.H. The Bug Master
What do you like about our services?

Friendly, professional technicians. Service between regularly scheduled appts when needed.

Report a concern   May 14, 2015 — Rated 10 out of 10 by Patrick Flynn The Bug Master
What do you like about our services?

The best aspect of your service was our tech, Joey, who was always friendly, courteous, and thorough. He is a true asset to your company!

In the almost five years we used the quarterly pest control service, we did not encounter any bugs in the house. That is a testament to the quality of your service.

Report a concern   May 14, 2015 — Rated 10 out of 10 by D.B. The Bug Master
What do you like about our services?

Good folks & I never have any bug problems.

Report a concern   May 14, 2015 — Rated 10 out of 10 by Gaston Carbajal The Bug Master
What do you like about our services?

Friendly Reps, Reasonable Price, Dead Bugs!

Report a concern   May 14, 2015 — Rated 10 out of 10 by K.T. The Bug Master
What do you like about our services?

Does not impact the frogs and pond critters in my yard.

Report a concern   May 14, 2015 — Rated 10 out of 10 by M.V. The Bug Master
What do you like about our services?

Friendly. Easy to reschedule appointments.

Report a concern   May 14, 2015 — Rated 10 out of 10 by M.B. The Bug Master
What do you like about our services?

My tech just does a good job and is very nice.

Report a concern   May 14, 2015 — Rated 10 out of 10 by W.F.G. The Bug Master
What do you like about our services?

Very thorough and timely coupled with good customer service.

Report a concern   May 14, 2015 — Rated 10 out of 10 by A.G. The Bug Master
What do you like about our services?

Very professional, prompt and you do a great job!

Report a concern   May 13, 2015 — Rated 10 out of 10 by T.P. The Bug Master
What do you like about our services?

Reliable (arrive at time expected) Friendly technicians Service seems to work well except always see a few scorpions no matter what is used.

Report a concern   May 11, 2015 — Rated 10 out of 10 by B.C. The Bug Master
What do you like about our services?

Fast and on time. Also, the service tech (Raymond)in my area is very good, personalble and knowledgeable.

Report a concern   May 11, 2015 — Rated 9 out of 10 by Henry & Angela Miles The Bug Master
What do you like about our services?

trust and personal relationships

Report a concern   May 9, 2015 — Rated 10 out of 10 by G.L. The Bug Master
What do you like about our services?

Your technicians are friendly, courteous and respectful and they listen to our needs. Consistent pricing.

Report a concern   May 9, 2015 — Rated 10 out of 10 by G.D.P. The Bug Master
What do you like about our services?

That no one needs to be at home for treatment

Report a concern   May 9, 2015 — Rated 10 out of 10 by J.M. The Bug Master
What do you like about our services?

mike is fantastic! always professional. always on time !!!

Report a concern   May 9, 2015 — Rated 10 out of 10 by G.A. The Bug Master
What do you like about our services?

When scheduled, Tyrone is prompt. Easy to schedule appointments.

Report a concern   May 8, 2015 — Rated 10 out of 10 by Rafael Martinez The Bug Master
What do you like about our services?

Friendly, hard working technician

Report a concern   May 8, 2015 — Rated 10 out of 10 by D.B. The Bug Master
What do you like about our services?

kills pest not pets.

Report a concern   May 8, 2015 — Rated 7 out of 10 by R.M. The Bug Master
What could we do to improve?

A little however, I am ok with the service

Report a concern   May 8, 2015 — Rated 9 out of 10 by Joyce Payne The Bug Master
What do you like about our services?

prompt, reliable, and effective

Report a concern   May 8, 2015 — Rated 10 out of 10 by Charles Barker The Bug Master
What do you like about our services?

The thoroughness and friendliness of the technician, Jose. The personal connection with the technician is what makes The Bugmaster one of the best companies.

Report a concern   May 8, 2015 — Rated 0 out of 10 by M.C. The Bug Master
How did we disappoint you and what can we do to make things right?

The ordeal I went through due to lack of communication between salesman and actual technician was ridiculous.
Not to mention it took 4 visits and 4 days that I had to take time off work to actually get the job done.
I still have pests......they never actually went away

You have sent something recently about repeat service.....no.....never

Report a concern   May 8, 2015 — Rated 10 out of 10 by W.J. The Bug Master
What do you like about our services?

Everything

Report a concern   May 8, 2015 — Rated 10 out of 10 by George Schneider The Bug Master
What do you like about our services?

prompt and efficent

Report a concern   May 8, 2015 — Rated 9 out of 10 by S.B. The Bug Master
What do you like about our services?

Professional and prompt.

Report a concern   May 8, 2015 — Rated 10 out of 10 by C.W. The Bug Master
What do you like about our services?

Convenience, proffessionalism.

Report a concern   May 8, 2015 — Rated 9 out of 10 by C.V. The Bug Master
What do you like about our services?

Bug Master is an approved Capstone Vendor.

Report a concern   May 8, 2015 — Rated 9 out of 10 by J.B. The Bug Master
What do you like about our services?

reliable.


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