Customer Testimonials
They did a great job with communication and friendliness. They had a cute dog that was welcoming
High quality, expertise, and personable services.
Super quick to help and I really felt like the bike had been completely checked over and was ready to go. The best part is you can really tell they care!
Excellent service. Looking forward to future group rides when I get fitter.
All the best products you need and want! Service is top notch.
Great team!
Everyone is so friendly and helpful.
Just super friendly and helpful staff, and puppy kisses to boot.
Very friendly and honest service. Haven’t used the bike and really tested it out since the tune up and all repairs, but excited to do so when the time comes. Thank you!
Great service and quick turn around.
Friendly staff
certainly I'm a loyal customer, but know I'm not the only one who gets prioritized when a big race is calling. you all are knowledgable and create a great enthusiast environment.
I'm sure uninitiated folks who just walk in could be intimidated by the enthusiast crowd or the busyness, but I always see folks of all stripes getting helped, and any referrals I have sent in never have negative experiences (or they know I won't listen!). I also saw I "I bought this bike online, started making it, and now I'm "f-d" guy walk in", and George was completely helpful, not preachy, said they'd take it over and offered the "60 day checkup" as part of it as well.
I'm sure the new building will help create a space that when the gang is hanging out the walk-ins are less likely to be intimidated. I"m comfortable walking in, but we are all big personalities!
You can count on George, Katie and Craig to do the job on time and correct They always are looking out for your best interest.
The Rockford Bike Shop is a community business, that gives back to the community. The are a great group of people from owners George and Kate on down who are dedicated to promoting bicycling.
Great work assembling my mountain bike!
Fantastic service!
Great service! Good and knowledgeable people to work with. Highly recommend!
I appreciate that the staff gets to know their customers. They do good work and are honest about their recommendations.
Great staff, repairs were done on time, and charges were fair.
You should get an Easy button like Staples. You have what I need at the time I need it.
Friendly fast service. Lots of good advice.
Cindy and I want to thank all the staff for being very friendly and helpful during while bringing a bike in for a shifting issue. The issue was fixed quickly with very little expense. Thank you First name removed and Cindy
Staff is knowledgeable and insightful for all my cycling needs. Always courteous and fun to talk to.
You guys Rock!!!
LOVE
First name removed J
The crew at Rockford Bike is the greatest in the area
Great staff that is involve in cycling in Rockford. Gave honest opinions when asked and had experience with the bikes/ products they sell.
Best group bike shop in the area!
Consistency, prompt caring and service, quality, time tested. Thank you!
Always willing to meet the needs of the customer! I have purchased 3 bikes from them and whenever I come in with any issue or question, they take care of me right away. Many times while I wait. They are the greatest example of why we need to support our local businesses!
Rockford Bike Shop's personnel took the time to work with me until I was comfortable. It was relaxed and enjoyable like buying a new bike should be. I look forward to working with them more in the future.