Customer Testimonials
Our exterminator was so nice and friendly! He was very understanding and accommodating with our request. He was on time and thorough. I really hate that I don't remember his name.
I complete this survey every three months when service has been completed. Refer to past comments.
Services have been very good. No snakes seen 🙌
The professionalism I receive is wonderful. I’m always able to talk to a human whether, it’s the technician or a NW representative.
great service !
Byron always does a great job.
My salesperson is very knowledgeable
The technicians are always friendly, knowledgeable, and professional. We have been a customer for 5+ years and have recommended Northwest numerous times.
So personable I’ve gotten to know you guys and time zones are accommodated.
The service comes consistently and provides needed coverage. Our agentis professional and courteous. We know if we have a problem crop up we can call and get a quick response to meet our needs.
The tech is always helpful and very profesdional.
The technician was extremely courteous and took time to address my concerns.
Our service technician, Taylor, is very thorough. He covers the inside and outside of our home on each of his visits. He always arrives within the planned time; he's courteous, professional, knowledgeable, and he always listens to us and answers our questions. We are very satisfied with our service.
Charlie very friendly and customer oriented he did an excellent job
Receiving a call before they show up.
Service can be done even if I'm not at home.
Effective.
Quality people, do a good job.
The customer service is awesome! They are concerned with customer satisfaction.
My technician, Michael is amazing. He is responsive and works hard to solve every problem we have at our residence.
They show up on time
I don't have to worry about bugs invading my home. Casey and Taylor are very knowledgeable. When I have questions they answer them and adjust their spray when needed They are very friendly and I feel they really care about doing a good job. They are an asset to your company.
Cost of service and dependability.
Excellent
Taylor was very polite and professional. He did a great job.
Courteous, timely. Patient and the people are very nice.
Mahlon was great to work with.
The Tech moved out the an appliance to spray and discovered a water leak. I would have never found it.
Matt was very professional, kind, and answered all of my questions!
The tech was awesome and really nice and the sales rep was really sweet.
Prompt, knowledgeable, courteous.
The young lady that came out to evaluate my home and evaluate my current system and was very sweet was very thorough was very knowledgeable.
It was able to figure out a way for me to combine everything together for a lower rate.
Thank you so much at 80 years old is very important to try to save money as I’m on a fixed income and believe it or not. Every little bit helps. Thank you for your service for the past 10 years.
I like that you give me a heads up what day you will be servicing my house and what service will be performed and also that the tech calls me on the scheduled day to let me know what time he will arrive.