Customer Testimonials
Prompt, knowledgeable and friendly.
The staff were all extremely polite and informative. The work was completed in a day.
Same reliable service tech every visit
The service is consistent and thorough. The technician doesn't mind offering suggestions or answering questions regarding pest control.
I like that you give me a heads up what day you will be servicing my house and what service will be performed and also that the tech calls me on the scheduled day to let me know what time he will arrive.
Our exterminator was so nice and friendly! He was very understanding and accommodating with our request. He was on time and thorough. I really hate that I don't remember his name.
I complete this survey every three months when service has been completed. Refer to past comments.
Services have been very good. No snakes seen 🙌
The professionalism I receive is wonderful. I’m always able to talk to a human whether, it’s the technician or a NW representative.
great service !
Byron always does a great job.
My salesperson is very knowledgeable
The technicians are always friendly, knowledgeable, and professional. We have been a customer for 5+ years and have recommended Northwest numerous times.
So personable I’ve gotten to know you guys and time zones are accommodated.
The service comes consistently and provides needed coverage. Our agentis professional and courteous. We know if we have a problem crop up we can call and get a quick response to meet our needs.
The tech is always helpful and very profesdional.
The technician was extremely courteous and took time to address my concerns.
Our service technician, Taylor, is very thorough. He covers the inside and outside of our home on each of his visits. He always arrives within the planned time; he's courteous, professional, knowledgeable, and he always listens to us and answers our questions. We are very satisfied with our service.
Charlie very friendly and customer oriented he did an excellent job
Receiving a call before they show up.
Service can be done even if I'm not at home.
Effective.
Quality people, do a good job.
The customer service is awesome! They are concerned with customer satisfaction.
My technician, Michael is amazing. He is responsive and works hard to solve every problem we have at our residence.
They show up on time
I don't have to worry about bugs invading my home. Casey and Taylor are very knowledgeable. When I have questions they answer them and adjust their spray when needed They are very friendly and I feel they really care about doing a good job. They are an asset to your company.
Cost of service and dependability.
Excellent
Taylor was very polite and professional. He did a great job.
Courteous, timely. Patient and the people are very nice.
Mahlon was great to work with.
We have been with Northwest about 20 years and have been pleased with the service they provided. The technicians are always very pleasant and explain what they are going to do and before leaving, tell us what they did. LBM