Customer Testimonials
The local employees are trustworthy and service oriented and are very good at their jobs!
Results. My technician is very professional and kind.
Reliable. Professional
Our serviceman is wonderful!
Every employee that I have met or talked to on the phone are always so nice and professional. I really like that if there is a problem in between the scheduled service that you never hesitate to come out and take care of it. You treat your customers with importance. Thank you.
We have been with this company over 20yrs .They have always showed up and made sure my house was good and treated .
They do a good job
- Talking to a real person if needed. Phone tree, press one,etc is short.
-Flexibility with schedule if needed
- Same workman consistently, texts when OTW
- Incredible follow up if a pest problem. Approximately 2 years ago, I had a massive fly infestation. My serviceman came out immediately and nearly every day until issue resolved.
I am incredibly pleased with your service!
Customer service is great. The technicians are professional and friendly. They care about their work and ensure customers are satisfied.
Very efficient, professional, friendly and excellent follow up.
The technician is great.
Michael is so good at his job.
I like the company!
Shane is the best!
The employees are very friendly and care about my needs.
Devon Cazee is always very friendly and knowledgeable and happy to help and explain
Ease of setting up initial services. I like not having to be there for subsequent services
We have always been extremely with our technician - Lucien. He's the best
All personnel are friendly and efficient.
The staff is very professional and customer focused. Every time I have had service at my house the staff notifies me ahead of time and upon their arrival, they ring the door bell and inquire about any other services I may need. After completing the task, the tech immediately sends me an email and provides a detailed overview for what they have done. Great job!
Very friendly
Taylor was very professional and courteous. He completed the inspection with no delays. We look forward to continuing our professional relationship with him and Northwest.
The service Technician is friendly, and always ask if I’m having any issues with anything or if I’ve seen any bugs that he needs to be aware of so he can treat my home and yard accordingly.
Everyone is very nice and do what you ask they call make you need anything different !!
Reliability and courtesy
The technicians who service my home are always professional and knowledgeable. They explain everything clearly and never hesitate to answer my questions about the bugs.
Colby does a super job. He is thorough and courteous.
Everyone is so nice and knowledgeable and answer any questions I have.
Mike Wells has been taking care of us since shortly after we bought our house 6 years ago this past December. His communication is amazing! I travel for work and he always lets me know when he is heading out our way and asks if there are any issues I need addressed. A couple of times I have had an ant issue that he swings by to resolve when I am in town and he is in the area. He noticed my termite stations got cut up by a lawnmower and he scheduled it to get fixed. I was out of town at the time, and he just handles it for me. It is comforting to know that there still is that level of service out there! When I am in town, we always carve out a few minutes to catch up. On top of being very good at what he does, he is a good man as well. Another employee I really enjoy dealing with is Nick Reaume. He did our termite bond inspection and got us hooked up with a crawl space encapsulation. He does our inspections every year and I look forward to his visit. Another great communicator and he gets it done. I only really deal with Mike and Nick, but that too is a feather in your cap. It is seamless and works for my schedule. I have used other companies in the past, but never again. Why would I ever leave this level of customer service? Hands down, choosing Northwest is the best decision I have ever made regarding pest control and household services.
On time