Customer Testimonials
Very helpful in showing vehicles and explaining it all to me
Very polite and courteous
Answered all my questions
Not pushy
Helpful in anyway I needed
Very friendly and helpful. Answered my questions and strove to provide the best service possible.
Nice selection, comfortable easy buying process, friendly professional staff. My associate was great and i love my truck!
Thanks! Jeff Last name removed
Always get great service in a timely manner.
My salesman Marc was the absolute best and the finance guy was amazing as well. Deal went fast and smooth! This was my second purchase and I will be a returning customer
Great customer service. Richard was very helpful in meeting my needs in regard to price and payments that were within my budget. I love the car that I purchased.
Good product and good service
Exceptional customer service, helpful in finding what I wanted, even getting the vehicle transport the lot I went in to. Financing was so effortless and the loan process was smooth
the Don Franklin team was so awesome they took care of my needs and made something that 4 dealerships in knoxville could not do thanks for that
Service is prompt.
I was there to get an oil change and my tires rotated. The staff was friendly and the maintenance did not take long.
They are good and trustworthy vehicles.
Always provide the service my vehicle needs, timely and easy to make/obtain appointments.
Love the new Ram!!
Logan was professional and personable. Very good buying experience.
Fast service.
Customer service is excellent
The professional aditude everyone is very friendly and helpful people thank you guys I have three of your vehicles
Great customer service
Great selection and friendly service!
It’s local area to me.
To Whom It May Concern,
I am writing to express my sincere appreciation for the exceptional service I received from Jacob and Danny during a recent visit regarding our disaster response truck.
Faced with a critical need to ensure our electric trailer brakes were operational before transporting equipment between disaster locations, I was met not only with competence—but with compassion and commitment. Jacob and Danny didn’t just get me in quickly; they stayed late after the shop had officially closed to make sure everything was working perfectly and safely. Their diligence ensured our mission could continue without delay, serving families affected by crisis.
In Matthew 5:41, Jesus said, “If anyone forces you to go one mile, go with them two.” Jacob and Danny didn’t just fix a truck—they lived out that verse. They were mile two people—those rare individuals who go above and beyond the expectations of the job to serve others well.
As someone who spends my days walking with hurting families in the wake of disasters, I notice when people serve with heart. Jacob and Danny did just that.
Please pass along my deepest gratitude to them both. They represented your company with excellence, integrity, and true servant leadership.
With appreciation,
Disaster Pastor Scott Shipman
Founder, Just Help One
Lyle is the man
Easy to work with and smooth transition
The service dept, which is what I used was great. TONY was very accommodating and friendly. He kept checking in so I knew exactly what was going on with my car. Very good at his job
Everyone is friendly and I always feel I get treated fair on a car and I have always had good luck out of my cars from Don Franklin
Great
It’s very good service
Customer Service- Niki was the best!!
It's convenient