Customer Testimonials
Great !
Lease manager Joe and his team are always great to deal with as well as Tim in parts. I personally work for a dealer myself so I am aware of what it looks like for both successful and struggling dealerships. I will continue going to the Somerset location for all my vehicle needs; my only worry is what will I do when they eventually retire, which is a great problem to have.
People were nice and worked with us to get what we were looking for
The service department is by far the best I've ever dealt with! Lamar sexton always gets my trucks in and out asap
N/A
They seem to care about their customers.
Good quality fast, good people
Did exactly what was needed and kept me informed during the whole process.
Prices are higher than other dealerships but Mike Jones is the man
My buying experience was one of the best in my many years of purchasing new vehicles. My salesperson Michael Lawson was awesome. He was able to answer all of my questions and concerns. He was a professional in every sense of the word. He made my buying experience clear and stress free.
I plan to recommend Don Franklin Ram Somerset and especially salesperson Michael Larson to anyone looking to buy a Dodge, Chrysler or Ram vehicle.
Care of work and speed of work. I brought in unscheduled which they said I could and took an hour to fit in but that's to be expected
You always have the latest and greatest that nissan has to offer. And everyone there is very knowledgeable and helpful when it comes to both! Definitely the best place to buy a vehicle!
Robin Jones answered all our questions and made our purchase easy!
Great service
Everyone was so nice.
The service department at Dodge in Somerset is great. They are always quick to get me in. Once there, they treat me politely and with a genuine concern of my needs. The lady at the front desk is great with people and very efficient at her job
Everything!
You all did a nice job servicing my vehicle. Thank you.
The salesman Justice is wonderful..They gave me a whole 5 hours of there time to negotiate a good deal that I am happy with..I am now driving a Plum Pearl 2023 Dodge Challenger that I love..All of the employees were respectful..no pressure and helpful. I was greeted nicely by everyone and even given some chocolate candy..YUM!
I am extremely happy with the warranties offered..that sure makes a real difference when you buy a car..Everything was explained completely to me!
I would definitely buy a car from Don Franklin
Again..Sincerely Debbie Remmers
The looks the ride
The entire buying experience was smooth. I never felt pressured to settle on a truck I didn't want. Brandon Williams made sure I was going to be happy with my purchase and he was great to work with. I will definitely send anyone I know looking for a new vehicle to him.
great job guys but you forgot to put valve stem covers back on one side
Best service every time
Very good product and service
Service tech was super helpful and went above and beyond what is required to make sure I was taking care of!
You finally canned the black sales supervisor at the Jeep dealership in Somerset that treated us so badly a few purchases back. We have traded with you several times at somerset, liberty and Columbia. Sadly, you closed the liberty location, and quite frankly, I would not trade with the Columbia people at all. The service there sucks. Somerset is still our go to place to trade as of now. We will see what the future holds.
Very pleasant experience purchasing my new Nissan from you guys. Pricing was excellent, the salesman was excellent. Very happy with my purchase. I found only one flaw with the purchase process and I felt it was done purposely by the financial person at your dealership that I dealt with. He had me sign quite a few papers. ( And I did look at them all.) During the process of signing them all he stated, "I will give you copies of all this paperwork ". When I got home and opened the envelope that he had stapled shut to review the papers and ensure I had everything, the 10 year power train warranty I had signed was missing. I had to call you and I spoke with my salesman who got the warranty paperwork for me and he mailed it to me. The salesman I dealt with was EXCELLENT!!! Hard to make a warranty claim if needed when you have no warranty paperwork. I felt the financial person omitted the warranty paperwork purposely. There is no other valid explanation for him not including it with the paperwork I was given. I find that shady. Other than that I was very happy with your dealership and my purchase. The salesman I dealt with was EXCELLENT and he represented your dealership very well. I would definitely purchase another vehicle from you guys. I walked out a very satisfied customer
Great to work with
Great service!
Lamar always goes above and beyond with his customer service. Very professional and knowledgeable.