Customer Testimonials

team was very knowledgeable an helpful. They were flexible to perform the recommended service, which turned out with a positive outcome.
The service was effective and careful to avoid damage on the equipment.
They didn't find brake pads replacement, but one suggestion would be to assess the status of existing component (opportunity to improve). In fact, I was able to clean and adjust the brakes that were noisy and quickly fixed the issue. If they had made this last step, I'd be really impressed with the outcome. Although, the service was done perfectly to what was requested.

I always get very friendly service at this bike shop. The location is convenient to where I live. One of the technicians fixed my innertube while I waited. I go here anytime I need service on my bike.

I have bought many Trek bikes over the years at Penn Cycle for me, my wife and daughter. They are quality products. The service at Penn Cycle and now Freewheel has always been great. My grandparents bought me and my brother Schwinn Stingray bicycles when we were your boys at Penn Cycle on Penn avenue in Richfield. We rode them lots of miles and I have found memories of riding those bikes in our city in Bloomington.

Great service and sales!

I’m new to the trike world. When I encountered my first problem I went to my regular bike shop. I found out thru internet that you were an authorized dealer of the terra trikes. When I visited your showroom to browse on accessories there was this mature person assembling a trike, regardless of his work he took the time to talk to me about the different options I had to accommodate a headrest depending of the model of my trike. I decided to buy it and it worked flawlessly. Based on this experience and the expertise showed by this gentlemen a
I had no hesitation to bring my trike when I found my second problem … the mechanic that fixed my trike was very professional, he called me thru the phone and explained everything he found wrong and how he fixed it. When I went to pay and pickup the trike he came to the showroom to meet me and returned back the unused extra chain and brake cable. I’m very pleased with the service I have received and by consequence you have find a new loyal customer. Thanks

Bike was put together perfectly and very timely!

Fixed what was needed and got me back on my bike quickly. Very nice people.

Great customer service and clear explanations of available bikes! Great experience we will be back!

Everyone is so friendly and helpful. They go the extra mile of explaining what they are doing and how I can better care for my bike and accessories.

You have great work staff

Friendliness
Variety of products
Timely service
Very good mechanics (esp Mike)

Quality and Punctuality!

Out of the park customer service!

Friendly helpful staff.

Good folks, seem to always have what i'm looking for. Love the fanatics program.

Great service and patience. Nice showroom too. Planning on buying a bike soon.

The crew member that helped me was great.

Great service, great pricing I had an awesome first experience. Thanks First name removed

I have going to Freewheel for all of our bike needs. The mechanics do a good job of keeping us on on bikes!

Respectful, organized, knowledgeable

Best buncha folks, great service, beautiful bikes!

Nice employees - good selection and very qualified help with anything Trike related.

Kindness. Knowledge

Nice people.....

The employees are very friendly and efficient

Needed a simple part. The person was very helpful. Also went to Richfield first.

Love my Trek X3 bike. Looking forward to upgrading 2-3 years.

I've purchased 4 bikes from (Penn Cycle) now Freewheel bikes over the past few years. Always great customer service and very kind. Great product as well. Just put a deposit on my 5th bike last night.

Friendly and attentive staff

Found exactly what I was looking for & had wonderful customer service.