Customer Testimonials

Mike and co are always extremely helpful and efficient!

Wow. exactly what I wanted in a recumbent trike right in my back yard! I have been doing national research on my own for 8 months.
Chris at Freewheel Bloomington Explained why I liked certain options and which bike I would love!
And the bike I loved, in my price range, didn’t fit me.
Chris knew every single option that would work and BOOM. I bought some lights, flags, mirrors and I have my dream bike. Did I mention it’s electric!!!!!!!!!

I recently brought my fatbike in for a tune up and cleaning; I had been having issues with shifting for a while that were plaguing my
Riding. Shortly before this visit, I also stopped by hoping to check out some pogies. During the initial visit, the staff member working near the front was very helpful and brought me to the pogie selection, and provided helpful insight citing personal experience. With his help, I found the best option and am very pleased with my purchase. I mentioned the need for a tune up, and he encouraged me to bring my bike in.

Days later when I finally brought my bike in, a different staff member inspected it immediately and Listened well to my concerns. Within 5 mins, he determined my cassette and chain were worn out, as well as a shift cable that was overly stiff. He provided a quote and timeframe for repairs, while also pricing out the most cost effective way to write up the work order.

To my surprise, the repairs were completed 2-3 days ahead of schedule and $30-$40 cheaper than anticipated.

In addition, I had a rear pannier rack previously installed to my bike. The mechanic found an alternative way to mount the rack that made it more rigid / secure, and corrected this at no additional charge! Needless to say, i’m super stoked with the service! Thanks to the team at Freewheel Bloomington! This is the best my bike has looked or felt since I’ve owned it

Great selection and services by very helpful and knowledgeable staff.

Friendly staff

Always great service. Friendly, knowledgeable, and helpful staff. Patient, never pushy.

Great wheels, great price.

Helpful and knowledgeable people in the shop!

Great experience there

Great selection and service. Very knowledgeable staff.

It was my 1st visit to a Freewheel store with the purpose of purchasing 2 gift cards for Christmas. The young lady (I am sorry I did not ask her name) was very helpful in answering my questions as well in processing my order.

Helpful parts assistance and well stocked with parts and tools

Great service by Chris and Mike!

Top of the line products, top of the line customer service!

Good price and great selection

Friendly, knowledgeable staff!

Nice big store, friendly knowledgeable staff.

Katie Miller at the Bloomington location did a great job of locating a pair of mountain bike shoes for me recently. I went and picked them up, and they were even on sale so I'm a happy camper. Notably, during a recent trip to Nevada, looking at a Trek dealership for the same shoe, the sales person was barely interested in my potential purchase, and never bothered to suggest the right size might be in another store in the area. So I appreciate the effort made by Katie to help me find what I wanted.

Awesome service! Timely and helpful.

Large inventory and variety. Great help. Patiently answer all of my questions. Took time to explain everything. Welcomed me to take a long test ride. No pressure.

Great people, great service,

I like Katie and all of the honest and knowledge help she has given me over the last nine months. She got me into THE BEST BIKE OF MY LIFE and for that, I am hugely grateful. THANKS KATIE!!!!!!

Personal service

Great customer service and my bike was ready before they said it would be.

All the stuff and great service!

I have been going to this store for 15+ years? Originally they were Penn Cycle. The people in the shop know their product and I am comfortable getting my bike maintained here;

Great People - Great Products - Great Value!

Shop was helpful finding a substitute bb for me after i was directed to this shop by my internet search

Great and Friendly Staff!

Great shop, knowledgeable staff, good prices on in stock items