Customer Testimonials

Pleasant staff, good communication about service and products.

Very friendly people and their expertise is great!

The team is always very helpful to make sure I find the parts I need, explain my options and see if there are other items on my account that I should be aware of.

Very helpful and knowledgeable staff. The only place I would take my bikes for service.

Very attentive to my daughter's needs for a new bike and was able to put her bike together quickly upon arrival!

Your team is top notch. Keep up the great work.

very friendly service

Friendly and closer by than other shops

I like that you have a wide selection of parts available and most are available to pick up locally on the same day. The staff is very friendly and knowledgeable and I believe they have my best interests in mind when making recommendations. The stores are clean, well organized, and efficiently laid out. I also appreciate the ability to order online and pick up in the store. I have always had a good experience at Freewheel and will continue to support them in the future.

Very friendly and hard working staff! Liked that the service technician explained everything step by step.

Top notch products and mechanics!

Employees were very helpful and nice!

Lots of variety and a big open store.

Convenient. Friendly. Great service mechanics

Friendly and knowledgeable staff. Quick and good service

Adam was very attentive while assisting me with my e-bike purchase all the while people were streaming through the door. Great selection of bikes.

Great customer service

Great service

Great staff who listen and are super helpful; high quality products!

Thorough friendly

Knowledgeable staff

These guys have everything! Great products and even better customer service. I won't shop anywhere else.

Prompt, friendly, and quality work.

Very good service

I brought in two mountain bikes (not Treks or any other brand Freewheel carries) that needed a variety of new components and adjustments. Staff at the Bloomington store were very helpful and explained what each bike would need, and how long it would take. When I was notified that the bikes were ready, I was pleasantly surprised to find the total amount was less than I had been estimated, and both bikes were not only completely updated and adjusted, they were both sparkling clean which I really appreciated. I was very impressed with the professional approach and also appreciated the one page summary attached to each bike that listed in detail what was new, what had been checked and/or adjusted, and what had been replaced with new components.

The staff was very nice and helpful

Very knowledgeable staff for repair and new
bike options. Staff communicated clearly and
patiently. Work was done much sooner than anticipated!

Great service department!

Overall you guys are "AWESOME'. The only recommendation I had for improvement is the delivery process regarding the bike. Given there cost and functionality I would think you would go over the features and the equipment required to adjust/maintain the bike at the consumer level along with warranty coverage.

Like I said as a whole Scott and Chris "Rock" There time, knowledge, and enthusiasm were greatly appreciated.

Thanks You !!

Efficient and user friendly.