Customer Testimonials

Very friendly staff and willingly answer questions and/or make suggestions. Bike repair was done in an extremely efficient and timely manner.

EXPERTISE!

The service tech I worked with was incredibly knowledgeable and took tons of time to understand my needs and explain the options. And the quality of the work he did was outstanding. This bike shop is a bit of a drive from my home but it is so worth the time. Highly recommend Freewheel!

Mike is lovely

What can I say about Freewheel that hasn't already been said? I had AI generate this lovely poem about Freewheel.
"The Freewheel, a place of wonder,
Where bikes are both new and old,
The staff are friendly and helpful,
And they'll always make you feel bold.

Whether you're looking for a new ride,
Or just need some repairs,
The Freewheel is the place to go,
They'll sort you out, no fears.

They've got a great selection of bikes,
From road bikes to mountain bikes,
And they're always happy to help you find
The perfect bike for your needs.

So if you're looking for a great bike shop,
With friendly staff and a great selection,
Then look no further than The Freewheel,
You won't be disappointed.

The Freewheel, a place of freedom,
Where you can ride the open road,
The wind in your hair, the sun on your face,
It's the best feeling in the world.

So saddle up and head out on an adventure,
With The Freewheel by your side,
You're sure to have a great time."

This was an excellent visit. Previous visits have not gone as well.

Brought 2 bikes in for 100 mile free tune ups. They turned them around in about 20 min which was unexpected. They also fixed one small issue for free on one bike and fixed another decent almost catastrophic issue on another. Then they went through multiple educational things about these issues. Great work and awesome to learn from them.

Sales Associate was very helpful. Tried a couple of bike helmets. She found the one that fit the best .

Great service!

Good service

Good bike service; however not a lot of clothing to choose from.

Great

Hans from Bloomington location was very helpful and shared great information. Having each bike size in each bike style in stock would be amazing. Drove to several locations to leave without purchasing because bikes to try were not in stock.

I was treated well and with respect.

Very courteous, knowledgeable people working there. I was given an estimate and time schedule when the work would be done which was great to know so I could plan accordingly.

First, the quality of the bike I bought is great!!! It’s the best bike I’ve ever owned, I’m 43yrs old. Second, the service from the techs, that I’ve experienced, has been so helpful and I have felt genuinely confident that they know exactly how to fix things without trying to up-sell. I’ve been a customer for just over a year and have been extremely pleased with the quality, reliability and service.

Top quality

They told me what it would cost to repair and there were no surprises.

So happily how the team took in my repair and knocked it out quickly!

Prompt service, polite and professional.
Thank you for fixing my flat tire.
Rod Myers

I thought I’d be without my bike for over a week, but instead it was fixed same day! Everyone was super nice and I appreciate how they explained things to me without dumbing it down. The full inspection up front with me standing there was really helpful too! Overall, exceeded my expectations.

cute puppy

My husband and I moved to Bloomington in 2019, we always goes to REI to buy and maintenance our bikes. One of my coworker highly recommended freewheel bike, I didn't never notice the bike shop.
Im and will for sure comeback to your bike shop and will highly recommend to everyone.
The service was extremely friendly and fast, you guys are great from customer service front area to the mechanic was doing amazing job, keep up the good work, will see you guys soon.

Excellent help from every employee at the Bloomington store

Excellent Service and Friendly, Knowledgeable, Communicative Staff. Thank You !!!
Name removed

Very knowledgeable and helpful staff.

Honesty

Quality

Good

convienent location and friendly, knowledgable staff