Customer Testimonials

I brought in a flat tire and they fixed it immediately. He showed me the cause and explained why it happened etc.. swift service and reasonable. Thank you!

High quality products but especially appreciate the exceptional customer service. I always have a great experience here! Thank you!!

Marty offered to take my bike off the rack and take the back wheel off even though he did not have to do this. That was very kind of him. He was also very efficient in repairing my tire and very kind in helping me work through a few solutions to some problems I am having riding my bike. This was a very pleasant experience. I was hesitant to go to the Penn Ave. location due to past experiences with Penn Cycle. I'm glad I was pleasantly surprised to have such good service, particularly because this location is so close to my house. Thank you for being a great resource. I really appreciate it.

Helpful staff and a good selection of products.

Great selection. Great service

Just a note that the store was out of all size 9 (women's) SPD cycling shoes at the RIchfield store. Hoping this will be restocked the next time I'm at the store. Otherwise, service rep was able to locate 1 of 2 headset bearings on the fly without having to special order. Good enough.

Selection, service, friendliness of staff

Ben did a great job in recommending a bike for my granddaughter.

The positiveness and the helpfulness of the staff. Even though it was busy and a little Meger then usual wait, I never felt forgotten

Had what I needed, quick and easy. Knowledgeable staff.

You had the product that I needed and your staff was friendly and helpful.

it was quick.

Andrew from Richfield and Tyson from Bloomington shops were very helpful and great to work with on my build.

Very helpful staff who were willing to take the time to answer questions and demonstrate.

Good guys! Knowledgable Staff. Marty & Ben were awesome to work with. Both genuinely interested in making sure I was happy and familiar with my purchase.

Great staff

Andrew recommended a repair rather than replacement of a shifter. I hope it works!

The sales guy (Tom I think) was super friendly, helpful, and not at all pushy. His passion for biking is contagious.

Personalized service

I am new to biking and bikes, but knew I wanted a Hybrid. The salesman listened to what kind of riding I was looking to do and suggested the Trek FX 2. He wasn't pushing it on me, just explained why it was a great bike and after I test rode it, I could see why. The folks their also took their time with the safety check before I left. It wasn't just a 2 min spot check. Rather, it was about 10 mins of thorough inspection to ensure safety. When I left they showed me how to remove and re-install the front tire when transporting.

Great store with dedicated down-to-earth people. My experience was 10 of out 10.

Freewheel (ep and Richfield specifically) staff have always been super great to work with and always go out of their way to help. Great people.

Sales person was really helpful and knowledgeable! Great to work with!

Ben was super awesome! Great service. Very knowledgeable. Incredibly patient. Could not be happier about my well informed purchase.

Great customer Service

Sales staff at Penn Ave location

Great shop! Wish you carried products from Jamis.

Great, knowledgeable staff.

Good Service

Great Service and went home with a new bike!

Knowledgeable and friendly!