Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   November 18, 2025 — Rated 10 out of 10 by R.W. Don Franklin Glasgow Service Department
What do you like about our products and services?

Everything was perfect

Report a concern   November 18, 2025 — Rated 10 out of 10 by B.H. Don Franklin Campbellsville Service Department
What do you like about our products and services?

When I calledto schedule my service appointment, the agent was very knowledgeable and helpful. He gave me good information to choose what needed to be done to my truck. My service appointment was a few minutes late but everything went well and we were out the door in good time.

Report a concern   November 18, 2025 — Rated 10 out of 10 by Gregory Dalton Don Franklin London Ford - Service
What do you like about our products and services?

Joe Henderson made this process absolutely flawless. Joe has my business for life. Best car purchase experience I’ve ever had.

Report a concern   November 18, 2025 — Rated 9 out of 10 by G.S. Don Franklin Somerset GM Service Department
What do you like about our products and services?

All the service people i met have been very nice

Report a concern   November 18, 2025 — Rated 9 out of 10 by D.H. Don Franklin Glasgow Service Department
What do you like about our products and services?

Great service,helpful and friendly people nice service manager

Report a concern   November 18, 2025 — Rated 10 out of 10 by Diana Fernandez Rivera Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

It was very good, the workers were friendly

Report a concern   November 18, 2025 — Rated 10 out of 10 by Katy Dials Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Super friendly folks, quick service and great communication

Report a concern   November 18, 2025 — Rated 10 out of 10 by C.H. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

it’s all OEM quality replacements. So it’s factory products which is perfectly fine.

Report a concern   November 18, 2025 — Rated 10 out of 10 by K.B. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Great customer Service and fast service as well. Great accommodations while I waited and no issues working on the WiFi!

Report a concern   November 18, 2025 — Rated 10 out of 10 by H. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

The greeters were very friendly. Immediately you knew they were there for the customer. Everyone was welcoming and professional

Report a concern   November 18, 2025 — Rated 10 out of 10 by R.J. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Very professional

Report a concern   November 18, 2025 — Rated 10 out of 10 by K.S. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Great job on chevy trucks and very helpful service dept.

Report a concern   November 18, 2025 — Rated 10 out of 10 by Lisa Bryson Don Franklin Columbia Nissan Service
What do you like about our products and services?

I purchased my Nissan Rogue in 2017. I have always had my oil changes and regular maintenance done at Don Franklin Nissan in Columbia. They are very courteous and professional.

Report a concern   November 18, 2025 — Rated 10 out of 10 by R.P. Don Franklin Somerset KIA Service
What do you like about our products and services?

Friendly & efficient

Report a concern   November 18, 2025 — Rated 10 out of 10 by A.K. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Professional
Direct , to the point and truthful
Loved it

Report a concern   November 18, 2025 — Rated 10 out of 10 by M.T. Don Franklin Hardin County Ford Service
What do you like about our products and services?

The staff is friendly and helpful with every question I had. They took care of me in a timely manor.

Report a concern   November 18, 2025 — Rated 10 out of 10 by Samantha Robertson Don Franklin Russell Springs Sales Department
What do you like about our products and services?

We have had a great experience and the whole team has been super helpful!

Report a concern   November 18, 2025 — Rated 10 out of 10 by D.B. Don Franklin Bardstown - Service
What do you like about our products and services?

Polite and knowledgeable

Report a concern   November 18, 2025 — Rated 10 out of 10 by B.B. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

I’m z plan customer…they answered all my questions on my quest to find new truck.

Report a concern   November 18, 2025 — Rated 10 out of 10 by J.M. Don Franklin London Ford - Service
What do you like about our products and services?

I really enjoy my vehicle nice vehicle I have ever had

Report a concern   November 18, 2025 — Rated 9 out of 10 by S.J. Don Franklin Glasgow Service Department
What do you like about our products and services?

Friendly service. But one time I am charged for a tire rotation, the next time I am not charged. It is like the right hand does not know what the left hand is doing.

Report a concern   November 18, 2025 — Rated 10 out of 10 by L.M. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

You guys took care of me during my last visit and did a great job. It took longer than originally planned but I was given a courtesy car for a few days which was very helpful.

Report a concern   November 18, 2025 — Rated 10 out of 10 by Lewis Cox Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Eddie Thompson and Ron in the service dept. are the best.

Report a concern   November 18, 2025 — Rated 10 out of 10 by Tanja Bauer Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

First, let me say I love my Hyundai Palisade! I have always had great service and the people that have worked with me when I come in are ALWAYS very knowledgeable and courteous!
Also, the new store has such a pleasant place to wait while car is being serviced!

Report a concern   November 18, 2025 — Rated 10 out of 10 by K.M. Don Franklin London Ford - Service
What do you like about our products and services?

Awesome services

Report a concern   November 18, 2025 — Rated 10 out of 10 by M.R. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Sasha went above and beyond.

Report a concern   November 18, 2025 — Rated 10 out of 10 by M.M. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

The sales person (Rick) was amazing to work with. I have had my first oil change. The oil change went smooth with a very short wait.

Report a concern   November 18, 2025 — Rated 10 out of 10 by Gelia Morgan Don Franklin London Ford - Service
What do you like about our products and services?

Friendly, reliable service!

Report a concern   November 18, 2025 — Rated 10 out of 10 by C.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very friendly, knowledgeable and professional

Report a concern   November 18, 2025 — Rated 10 out of 10 by H.H. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Good selection of cars
Friendly service


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