Customer Testimonials
I got the kind of boots I was looking for .. normally I wouldn't spend $330 for boots but I'm 74 years old and thought I'd treat myself. I haven't worn the boots yet though, and in the past when I spent bigger money in stores anywhere to get quality I've been disappointed, I hope that won't be the case now. Your sales person was pleasant to deal with, no hype, just quietly friendly and attentive, knew his stuff. Checkout was fast and easy and I could actually hear the words the checkout person spoke which is unusual .. younger people usually speak too fast for us old folks. I have asthma and your store environment was easy to breathe, some places are stuffy and dusty. You seem to be doing a good job in general.
The people are accommodating and respectful
It was super convenient to order online and pick up shortly after!
Good selection of bike, XC and hiking clothing.
Quality products and very knowledgeable staff who look to help you not sell you the products.
Working with online sales over the phone was perfect! Fantastic customer service!
Everything!!!!
Great bike shop service.
Friendly and knowledgeable staff. Beautiful store with in store and online options.
Great variety! Helpful staff, merchandise is displayed nicely
Jon in the canoe department was extremely patient when responding to my constant inquires. The canoe delivery schedule was a was a dogs breakfast and I really appreciate all his effort to track down the information I was looking for.
Keep up the great work and I look forward to working with the team in the future.
Name removed.
Quality and good service
Great quality, diverse inventory and very helpful staff!
Staff is well educated and very helpful.
Everyone is very friendly and the products are all great.
Staff are the real deal. A clear reflection of the senior leadership and passion for the outdoors.
Very fast shipping, good prices
You had Yeti items that I couldn’t find in USA at the moment. Was very pleased with messages about order. Packaging was superb & I will shop again with your company, thank you.
Staff was super informative and helpful
Great local outfitter. Nice, knowledgeable people.
Going the extra mile (km) to assist customer during these COVID times when traditional in-store browsing is not an option.
The staff I met; Justin; spent a great deal of time with me assessing my needs and then showing me products to fit those needs. I ended up purchasing a backpack and a lightweight sleeping pad based on his experience and suggestions. He was polite, knowledgeable and spent the time with me so that I felt my purchases were going to meet my needs.
I was also looking for a lightweight tent with specific qualities and we agreed that there was probably not one in stock that would meet my need.
Now that things are opening up from the pandemic, I am trying to shop local and your prices match most "reputable" stores and websites.
Great customer service and products.
the friendly informed staff
personal attention
knowledgeable staff
high quality products
Friendly, caring service.
Very personable AND knowledgeable staff.
Great selection of products.
Great staff
I just ordered my new Recreational Barrel Canoe pack online.
It arrived in 2 days and I love it. I'm looking forward to using it next week on
a paddling trip in Kawartha Highlands Park
Good quality products, well presented, excellent staff (knowledgeable, kind, not pushy).
Excellent quality products.