Customer Testimonials
Friendly, knowledgable, helpful staff. The best of big kid toys and comfortable yet stylish clothing.
High quality products and services.
Most products or brands align with my lifestyle choices of responsible, healthy, outdoor activity.
Most services are helpful, reliable, and relevant.
Love Wild Rock. I buy as much as I can there. Sometimes I cheat and buy on Amazon, but I most definitely recommend you :)
Great customer service and great products. Wonderful staff. Holding community events and fundraisers.
mainly your cycling clothing and bike section.
I like the fact this is a home grown local business that has expanded and prospered over the years and hasn't seemed to have forgotten about the community that helped make that possible. I have been a customer since the very beginning, since the George St. location days, in fact.
Not only do I appreciate the friendly staff and their candour regarding technical advice, but also the many activities and clinics that are put on.
A very chill, enjoyable shopping or just browsing atmosphere to be had here.
Well done Wildrock.
First name removed C.
Good quality, fair prices
People who work at Wildrock are knowledgeable and friendly. Products are great.
Great to have a local outfitter with the wide variety of products you offer. I just wish you still had white water paddling gear!
love your staff, your products, the best store in peterborough. your staff is so helpful, joan always remembers me, and is so lovely. i appreciate good customer service. see you soon
Good quality reasonably priced
Staff friendly and helpful. Quality products.
Scott asked us a number of questions about the type of skiing we would be doing and then made a recommendation as to what we should buy. Exactly the help we needed.
The sales people are knowledgeable, courteous and thorough.
The products are quality made and offer good value.
Always happy with the fair prices and special deals for top of the line gear. The staff in the shop are always very helpful.
staff is helpful
I appreciated the warranty that came with shoes I bought that fell apart. I won’t buy shoes anywhere else after being treated so well and without any hassle when I brought them back. Thank you for the help!
I like the products you carry and the staff are very helpful.
excellent quality, knowledgeable staff, low pressure (via high pressure sales in many stores) to purchase - just helpful and friendly
laid back environment
nice layout, great variety
great sales, clearance section in basement is always worth checking out
keep up the good work
Range of clothing options, limited number of onevfashion...so I do not see myself all over town, friendly, informed staff...no pressure...I can just look around, have been shopping
There for years...needs to go back no fuss...a, it’s the on,y place in town I go to shop.
Love it..
Good quality, knowledgeable staff, good selection of seasonal clothes. Great store.
My experience has been that Wild Rock solidly stands behind their products. The main example I'll give is when a bicycle I had purchased had issues with the internal gear hub. The problem being intermittent was a tough challenge and the bike staff tried their best to fix it. This had gone on for over a year. I had it in once again and one of the owners overheard the conversation about the hub and asked me if I could leave it with them as he had a plan. When I went to pick up the bike, the old hub (Shimano Nexus 8 speed) was replaced with a new one, and, was upgraded to a higher model, basically top of the line (Shimano Alfine 11 speed) . WOW! Way beyond my expectations. Best service experience I've every had.
I love to tell this story as you just don't get service like that. To be honest, it's the only product I've ever had a problem with that I had purchased from Wild Rock.
Additionally, for what I can't do myself, I have my bicycles serviced/repaired at Wild Rock's repair shop. In my experience, the work has always been done right, have never had to bring anything back. It's service I can count on.
Both my wife and I enjoy the quality and comfort of the clothing offered by Wildrock. There is a nice combination of function and fashion throughout the clothing products. Bike parts have always been in stock so there has been no need to wait for parts to come in. We have always been greeted by a staff members quickly to offer assistance but never over aggressive. Staff present themselves as being very knowledgable about the products in the store.
good variety, quality, price range... for outdoor enthusiasts and most of all GREAT CUSTOMER SERVICE ...so important.
Thanks guys....remember to go out and play!
Smart and friendly staff.
You carry a wide range of products for the activities I enjoy. E.g. cycling, camping, & buying the odd shirt worthy of Kieran Andrews.
Knowing that, when I recommend that people go to Wild Rock that they'll receive good advice and that they won't be over-sold. Knowing that you stand behind your products and your services and that you're not happy until your customer is happy.
In addition to all that, Wild Rock, as a company, and the owners and employees as individuals, are engaged in our City doing concrete things to improve it. Everything from, working to promote Peterborough as a tourist destination, to the bringing the Banff Film Festival here, to serving on PBAC to providing prizes and support to many other local initiatives E.g BEL Rotary Ride. Wild Rock and its employees epitomize the meaning of the phrase "good corporate citizen" and you don't rest on your laurels.
Quality products and good service
Great products, great service, fantastic staff, a business that is engaged with the community. For me, supporting local businesses is very important because, as with Wild Rock, they give so much back. I find Wild Rock's prices high, but not unfairly so. And, for all of the reasons above, I'm willing to pay them.
The quality of your products
Love the store layout, great staff and service. Beautifully merchandised. Competitive pricing. One of the best outdoor stores in the country. I try to model my business after WRO. Imitation is the highest form of flattery! I like that Kieran is doing the videos too.
Honest staff! Great advice!