Customer Testimonials
I like the products you carry and the staff are very helpful.
excellent quality, knowledgeable staff, low pressure (via high pressure sales in many stores) to purchase - just helpful and friendly
laid back environment
nice layout, great variety
great sales, clearance section in basement is always worth checking out
keep up the good work
Range of clothing options, limited number of onevfashion...so I do not see myself all over town, friendly, informed staff...no pressure...I can just look around, have been shopping
There for years...needs to go back no fuss...a, it’s the on,y place in town I go to shop.
Love it..
Good quality, knowledgeable staff, good selection of seasonal clothes. Great store.
My experience has been that Wild Rock solidly stands behind their products. The main example I'll give is when a bicycle I had purchased had issues with the internal gear hub. The problem being intermittent was a tough challenge and the bike staff tried their best to fix it. This had gone on for over a year. I had it in once again and one of the owners overheard the conversation about the hub and asked me if I could leave it with them as he had a plan. When I went to pick up the bike, the old hub (Shimano Nexus 8 speed) was replaced with a new one, and, was upgraded to a higher model, basically top of the line (Shimano Alfine 11 speed) . WOW! Way beyond my expectations. Best service experience I've every had.
I love to tell this story as you just don't get service like that. To be honest, it's the only product I've ever had a problem with that I had purchased from Wild Rock.
Additionally, for what I can't do myself, I have my bicycles serviced/repaired at Wild Rock's repair shop. In my experience, the work has always been done right, have never had to bring anything back. It's service I can count on.
Both my wife and I enjoy the quality and comfort of the clothing offered by Wildrock. There is a nice combination of function and fashion throughout the clothing products. Bike parts have always been in stock so there has been no need to wait for parts to come in. We have always been greeted by a staff members quickly to offer assistance but never over aggressive. Staff present themselves as being very knowledgable about the products in the store.
good variety, quality, price range... for outdoor enthusiasts and most of all GREAT CUSTOMER SERVICE ...so important.
Thanks guys....remember to go out and play!
Smart and friendly staff.
You carry a wide range of products for the activities I enjoy. E.g. cycling, camping, & buying the odd shirt worthy of Kieran Andrews.
Knowing that, when I recommend that people go to Wild Rock that they'll receive good advice and that they won't be over-sold. Knowing that you stand behind your products and your services and that you're not happy until your customer is happy.
In addition to all that, Wild Rock, as a company, and the owners and employees as individuals, are engaged in our City doing concrete things to improve it. Everything from, working to promote Peterborough as a tourist destination, to the bringing the Banff Film Festival here, to serving on PBAC to providing prizes and support to many other local initiatives E.g BEL Rotary Ride. Wild Rock and its employees epitomize the meaning of the phrase "good corporate citizen" and you don't rest on your laurels.
Quality products and good service
Great products, great service, fantastic staff, a business that is engaged with the community. For me, supporting local businesses is very important because, as with Wild Rock, they give so much back. I find Wild Rock's prices high, but not unfairly so. And, for all of the reasons above, I'm willing to pay them.
The quality of your products
Love the store layout, great staff and service. Beautifully merchandised. Competitive pricing. One of the best outdoor stores in the country. I try to model my business after WRO. Imitation is the highest form of flattery! I like that Kieran is doing the videos too.
I enjoy the team atmosphere with Wildrock supported events and rides. Alex Groenke is fantastic to work with. Special promotions on equipment (e.g. lights for night rides) are very much appreciated.
Staff was very helpful in trying to get the product even though the manufacturer was not sending anymore of that product. Great selection of items for the outdoors.
Good quality products, good variety of items & brands, great physical space/store with very friendly, helpful and knowledgeable staff.
We enjoy the outdoors and travel so it’s the perfect choice for equipment and clothing. Icebreaker is a big draw!!
Disappointed to hear you will no longer offer your loyalty points!! It has kept us shopping locally- but understand your decision.
Found what I wanted and some savings on the sale. I really like quality of products and that’s what your company is about so thank you.🌈
Friendly & helpful environment
Informed staff. Passionate owners. A store that gives back to its community. Evolving product and business plan that lines up with the interests of our community and approach for Wildrock to profit. Well done Wildrock team!
Knowledgeable staff
Hello,
We have had always great service at Wild Rock either with large purchases or small purchases.
Knowledgeable sales staff.
Friendly staff. Good quality products. Open 7 days a week.
Products are excellent and staff well informed
Friendly, knowledgable staff
Good selection of quality merchandise
Ownership, staff, selection, knowledge based service.
Wide variety of cool clothing and items. Great staff who are very connected to our community. Owners who walk the talk when it comes to being active in the outdoors.
Good quality products, good service
Good care about bikes and make sure you have the right equipment for a good price
I appreciated the warranty that came with shoes I bought that fell apart. I won’t buy shoes anywhere else after being treated so well and without any hassle when I brought them back. Thank you for the help!