based on 2946 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone was great
Fast…..great service.
Everyone was very friendly, knowledgeable and informative.
The team is great and always provides excellent service.
Quick service
Upon completion, the passenger seat and the driver door panel were dirty with grease. Very disappointing, it was my first visit, and, since I live in the neighborhood, was planning to use it on a regular basis.
efficient, friendly, timely
Great service
Quick and professional service. I like the feeling that I'm receiving honest recommendations.
They did their job but that was the only thing they did.
Everyone was friendly, service was quick and easy
It wasn’t complicated, simple clear and quick
It was very professional as always
Everyone is friendly and quick!!
Always professional and knowledgeable
The people know what they are doing
Friendly knowledgeable efficient personnel.
Fast professional service.
The sincere greeting at the arrival, explained about the facilities in house, and the fastest turn-around of the oil change. Not pressure tactic in selling unwanted services.
Promptness!
The previous time I was there they did not put my filter back on properly. After my neighbors noticed my car was leaking oil in the parking lot I took my car to my local mechanic. That's when I was told whomever did my oil change didn't put my filter back correctly and could've caused serious damage to my vehicle. When I went back to Jiffy Lube and spoke to a manager he just down played it and said next time to just bring the car back to them. He didn't offer me a discount or anything on my service. But told me I needed some additional services which I declined. They just want your money. No consideration for a loyal customer who has been coming to them for years.
I always enjoy the friendliness and efficiency of the staff at the Elkridge location. I moved out of the area a couple years ago and still prefer to drive there than visit my new local one! Thanks guys.
Fast, thorough & efficient. Appreciate the clean windshield too!
Oil was spilled all over the front of my engine. Little to no attempt to clean or wipe up.
$109 oil change was actually $142 at cash out. Extra charges without explanation.
The courtesy and great attitudes of the employees, especially Roland. I also like the way the men respected and consulted their female counterparts
They were fast and efficient.
It was approximately 15 minutes for my vehicle to receive service. It was explained to me everything that was checked and what wasn't clear, they explained it to my understanding. I also like the fact I can see them while they are working on my vehicle. The only downfall is the cost. I understand COVIC and inflation.....but it hurts.....
My father graduated from West Point military academy, He served in Viet Nam. He was in the Army for 22 years. He owns a 2018 chevy tahoe , I bring it in and always get the military discount. Your employee questioned me on the discount, like I needed his military ID or dd214, I was completely offended. If your going to offer our military family a discount do it without question.
Great service