based on 7109 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Mr. Mack was cool please
I went in for an oil change which that part was fine but then I was told that my battery was bad and should be replaced. I denied that service. I went less than a mile down the road to an auto zone where I had my battery tested and they told me my battery was great and only 2 yrs old. I also showed them my “failing” paper from jiffy lube and auto zone commented that it wasn’t even tested at the right frequency by you guys in which it really should have passed so I’m wondering if you all were trying to just sale me a battery I don’t need?!?!?!?
Friendly staff, quick service, knowledgeable
I am very disappointed because you guys add others things that costs more I just want to get change oil but you keep asking for a new wipers, others things I said no! I just wanted change oil. 15 miles costs me $130 dollars. That’s ridiculous price! I rather go do it myself which pay less than $20 dollars. It’s too much for this little things. Rip it off! Sorry to say that!
I was informed Jiffy Lube does not use regular oil anymore.
Every thing done in a timely manner
Quick
Very professional! Informed me on the areas of preventive maintenance! I loved getting in there and out quickly!
The entire shop was clean and inviting. I was greeted, offered coffee, told where the restroom was and explained the services.
Start to finish was 15 minutes.
My car was clean- windshield and floors were vacuumed.
This set the tone for my day
Excellent PR and value for $$
Fast, as always. Top notch professional service. Extremely polite staff.
The employees were prompt, courteous and informed me of my options for additional services; however, they did not vacuum my car and left a piece of hardware on the floor of the car. I returned immediately to have them replace the part they left out. I believe it was the cover to the air filter. I didn't mention the vacuum as I really wasn't paying attention and I was on my lunch break. I don't recall them apologizing for not replacing the part.
To make things right I need the car vacuumed. I have another car that needs an oil change. I will give you all another shot, but not pay for it.
Please follow up with either email or phone. Thanks for giving me an opportunity to provide feedback.
First name removed
Accurate, timely and VERY friendly.
Over the years, the Beltsville JiffyLube has earned our confidence in providing quality service and, of course, doing it conveniently (easy access and quick action). The personnel are very nice.
Unexplained extra charge because my car has a sound dampening panel on the undercarriage, which is routine for this vehicle type going back over a decade. Upselling on things my car doesn't need.
While waiting it would've been nice to grab a coffee if the machine was working.
the service was fast but it was good also
The customer service
Very professional and friendly service. I have been going to this branch for 5 years and if I have any concerns or questions I just ask Ashley and get a straight forward true answer. The crew is very friendly and helpful.
Speedy and friendly. Been coming to Jiffy Lube for decades. Known Lou for forever.
How is it possible that it always happens to me? I went to get oil change, requested no cleaning no vacuuming no testing in order to get out asap, but they forgot to reset my oil life, again. If you’re the same manager that reading this and if you can recall reaching out for me the last time, sorry I will not come back to your location until your staffs get it right. Thank you.
The techs are great!
Everyone was friendly and supportive.
Fast, courteous, and professional service at a reasonable price.
There professionalism, service is done in a timely manner, the waiting area is always clean
Quick and efficient service, friendly staff
Everyone was pleasant and welcoming!
Great service !!!
The crew is on it !!!
I liked everything. The customer service is always excellent.
I was greeted warmly in my car upon arrival. I had several questions that were answered quickly and we were able to move on in to get the work done. Before they started, they went over what I could expect. They provided excellent feedback at the end. Best part was they vacuumed my kid dirty vehicle with no judgement. All of the staff was friendly and busy. Would go back again gladly.
Friendly, professional and great overall service!