Customer Testimonials
Great service and reasonable prices!
Nice and polite delivery drivers great job
You always do a nice job for us. One day I was outside when the delivery man had two slips
to give me and he alerted me that I should not have to pay two fees. He asked me to call the office to straighten out the situation. Very nice of him.
Thank you.
Lynn Chapman
Delivery was quick and I’ve never experienced that with other fuel companies
the delivery guys are really nice.
Professional, prompt, and able to identify problems. Unlike us, they noticed that our propane tanks weren’t exactly level and called to schedule an appointment. Upon arriving, they turned off the propane, leveled the tanks, and relit all the pilots.
driver was very nice
Very reliable.
Xxxxxxx
Automatic Delivery, online payments
Receptionist was very helpful. I needed to change my current account and could not do this on line. She was efficient and changed my information happily. Vey helpful with a good attitude.
Always so very helpful, pleasant. Super fast delivery and service. I have done bus. with this company for years and always never disappoints me.
Sharon Wright
I can always count on Holdens for fast, efficient service, especially when I need emergency services in the winter. Thank you!
Setting up a new account with Osterman/Superior Plus Propane was supposed to be quick and easy. Then the Accounting Dept complicated the transition to a new account.
I voiced a complaint to Lisa in Customer Service. She recruited Ray, the District Manager, to weigh in on the problem. Both of them took my issue to senior management, and a resolution was quickly found. Without Lisa and Ray, I would have found another propane supplier. They proved to me that, in fact, Osterman/Superior Propane does have a soul and is aware that their customers are human.
I also want to offer a shout-out about Christian, the leak detection serviceman, who was my first contact with Superior Plus Propane. He was great and taught me a lot about tanks and the pressure regulation of propane. He quickly noted the main stem entering our old tank was heavily corroded. He entertained me with his 'frog spit' technique of verifying the leak. He's the kind of guy who knows his job inside out. He checked the line from the tank to the house and the secondary pressure regulator. In essence, he said, you can't let the discovery of a leak at the tank give you false confidence that the 'found' leak was the only leak. He checked everything. Thanks to the help of multiple departments, I'm staying with Superior Plus Propane.
Great service and people that I've a chance to interact. Very efficient.
Easy to use, prompt service
The service technician was on time, efficient, very knowledgeable of the tank, and effectively corrected our situation. Excellent!
New install project management team is knowledgeable. Excellent communications. Install team was friendly and did excellent work.
Reliability
I reserved lots of help with paying on line, and also setting up a payment plan. Really like that they texts me when they deliver propane at our house.
a;ways good service
I started with A&M then they got swallowed up and I went with Rymes. Now I'm glad to be cack with a local provider. Best prices and always good support.
I’ve been with Osterman Propane since 2013. They are reliable and reasonable. Would highly recommend this company you’ll be in good hands
Good prompt service
Love the auto fill and not priced too high
Always on time. Efficient
Attentiveness in-service!
The delivery guys are all very nice. Our last delivery was by 'Bill'. He was very pleasant to talk to. He knows many of the technical details about propane energy and seems to enjoy his work.
Deliveries are always on time and contacts with the staff are always professional and courteous!
Prompt,reliable, professional