Customer Testimonials
I think Sheldon is an awesome company that really tried to meet my propane needs in the past. It was purchased by Superior Plus Propane some time ago and I feel it is still going through the challenges of being absorbed by a big company. While there is a loss of the personal attention that I felt I had when I dealt directly and only with Sheldon employees, I feel that Superior Plus is trying to act with integrity and try to meet my needs and still treat me as a person.
My favorite people associated with Superior Propane are those that are local and were my providers with Shelton as it feels they know me. I hope that Superior Plus recognizes the benefit of theses dedicated workers and compensates them adequately. It is the people that make the company what it is and for that reason, I would recommend Superior Plus to my family and friends to meet their propane needs.
Timely refills without having to call
Delivery person was so so very helpful!!!
Customer service has improved. When superior first bought it , the customer service has decreased
We are happy it got sorted out.
Always on time to fill.
Your service is prompt and it is easy to pay bills online.
Great customer service
regular monthly budget payments, automatic tank notice of refill as needed, competitive pricing
they keep track of your tank level and keep you in service
Too over account after buying the house
Response to service, our Delivery person is excellent ,great an attitude, even when weather is bad, he gets the job done. At times it would be great to purchase fuel even when I may am not at your minimums. I like having a local fuel vendor in my area.
Thank you
Ray Ogden
Pioneer, CA.
Last year I had A LOT of issues with deliveries and my tank almost running out of gas twice. I had to call customer service many times. When I called and asked why nobody had been out I would just get the run around. They would say, it's been sent to dispatch. I would not be allowed to talk to anyone "at dispatch" just more run around. I was on the verge of going to another provider.
This year has been completely different.
I've not had any issues so far. My tank was filled without me needing to call at all.
I'm not sure what changed. But, I'm glad it did. Or, I would no longer be a customer.
I appreciate that there is a sensor on the tank so that we don't run out of fuel.
Installation went seamless
Always on time and friendly staff !!
Your timely response to our needs. Thank you.
You keep track of the propane level in our tank, and refill it without us having to contact you. You send e-mails to inform us when you are planning a refill, and show up when you say you will. Your drivers have braved some touchy weather situations to get to our very rural address in the Sierra foothills, and we are most appreciative. We are very satisfied with your service.
Please do not share our name publicly. Thank you.
Online portal easy to use and customer service always friendly!
AS LONG AS YOU DONT LET THE TANK GO EMPTY IAM HAPPY. THANKYOU
Easy App to use and quick service.
Tony takes care of business,
He is very dependable
He makes himself available and is always ready to help
Always on time to refill without me having to call
Price was very reasonable
Delivery is timely and convenient.
Fast service and surveyors understood my need because I'm disabled with no gas almost a month so yoiu sent 2 crew members to install 3 days after survey.
Very good customer service
Everyone is so kind and courteous. Customer service is awesome in the phone, and the delivery drivers are so nice. Great company to work with.
After five years of not being charged a rental fee under Western Propane, now that the company has been acquired by Superior Propane we were assessed a $120 fee because we had not placed an order in over 12 months. When we do call for a fill-up, it does come quickly and the prices are competitive. This is a second home for us and we don't use that much propane because we have a pellet stove.
Fast customer service.
I love that I can be at work and my tank will be filled