Customer Testimonials
Superior took the time and care to call me regarding a hardware problem with my propane tank, and then promptly repaired the problem, checked all lines, and restored my furnace and water heater to normal operation. They then followed up with a courtesy status call. All this was provided without charge.
Superior worked with me to properly adjust gas rates when it merged with my former gas company, which was billing me at a higher rate incorrectly. Superior also allows propane to be purchased in advance at a set price. Superior has always responded immediately to any request I have made, such as checking the functioning of my tank gas meter.
Thank you, Superior!
The service from the office to the delivery guy was outstanding.
Great service, quick delivery
Always on time, easy to see account on line
Reliable propane delivery; BEFORE it is too low!! Ease of payment. been a customer for 28 years, from before Gibb's gas sold out to Griffith. A gas leak from the outside take gage was fixed super prompt; got a credit for the gas that was lost a few years ago, too. I do not want to worry about having propane service, and the company does not want to worry about me paying for it. Fair enough. Please keep my name private. Thank you
Good response from customer service!
I called for propane with in a hour they were there to fill my tank
Friendly service
I have been very pleased with the attentive service and attention to detail that I have received. It’s a frustration free experience all the way from delivery to the convenience of on line billing and payments. One less thing to worry about is such a welcome thing these days! Thank you!
Customer service, friendly helpful staff, keep my tank from going empty with monthly fills, and budget plans.
Deliveries always on time. Very professional!
I was recently contacted by a Superior Plus customer rep....he was very helpful in addressing our situation.. we are thankful that he was able to help... we also have a great deal of respect for our 'delivery' driver...he is the best... thank you Superior for caring about your customers.
knowing that I never have to be concerned about having propane delivered. Your service is exceptional
Dependable automatic delivery.
Fantastic and dependable service. Western New York winters can be difficult and unpredictable, it is so nice to have a professional energy company by our side and taking care of our needs.
Convenient
The service techs that were there to install the 120 gallon tank were incredibly polite and respectful. There was a trainee on the team, first week on the job but he still did a great job.
The lead mechanic was extremely knowledgeable and even taught me something about the system and the settings he was looking for.
Delivery is always before I run out and I never have to call for a delivery
Very responsive office people and efficient field staff.
The service manager was very responsive to my request for a new regulator after my boiler servicing company suggested they be replaced. Eric, the service technician who came out, did a thorough review of my delivery system and was very knowledgeable. He went out of his way to answer my questions and explain the workings of the propane delivery and boiler system. While he could have easily just replaced the parts and left, he made sure I understood what he had done and why. I felt very confident that my delivery system was safe and in good working order. What great customer service! Eric is a great asset to your company.
Superior gives good, friendly and dependable service at a fair price. I don't have to worry about running out of fuel.
Fast, professional, and friendly service
Great customer service. Like the lock in price per gallon.
i AM WAITING TO SEE IF THEY HONOR THE CONVERSATION WE HAD ON FRIDAY WHEN THAY SAID THEY WOULD HONOR THE AGREEMENT I SIGNED IN AUGUST GUARANTEEING ME THE RATE IS SIGNED UP FOR. THEN
All of the people that have been sent to my home have been VERY professional about their work and a relationship with the customer (me). This was very true of the men who installed my new
air conditioning and furnace a few years ago. The same is true of anyone I have had contact with on the phone. My only problem has been contacting specific people--getting the correct
phone number for my problem. The ladies at Burnwell have been very helpful.
Leonard P and Ellyn J Ceglie
P.S. We are in The Villages, Florida for the winter. If you need to call us, the number is
Phone number removed our e-mail is Email address removed address 670 The Villages Fl. 32162
Quick response and courteous, helpful staff!
We have lived in NY since Sept. of 2017, we have always had excellent service. Before we moved from Virginia, my son lived here and was serviced by Superior and at times we had to help him out with his bill, I was always treated with the utmost respect and was always given professional service as I am given now
I like (1) the prepurchase option, and (2) not having to worry about when I need a delivery.
I have had 4 other propane companies. All of them went "south" on me with poor service and poor customer attitude. My problems have been over since I went with your company! All of the service people that have worked on this home have done an outstanding job. They really cared about what they did.
Your best service person of all is your driver Nate. He gave me his cell phone number so I can deal directly with him. He has taken a personnel interest in serving our estate. His communication skills are excellent as is his reliability. Always a pleasure to take to him and have him here. Nate is a GREAT credit to your company.
Fast reliable service