Customer Testimonials
Over the years [35] I have used your company Johnson and burnwell and what it is today always have had great service. In that time in the begining I had a problem with the regulator being defective, I worked second shift and got home it was 40 degrees in the house. Called the hot line and by 2am on a Friday night we were back in business . That is why I still choose to do my business with you thank you
Customer service
Service providers are always friendly and helpful. I also find your company reliable.
I wish you would give RG&E some pointers. They could certainly use it. 🤗
Very responsive!
The most important service is that when I call the local office they know who I am and that we have a twenty year relationship. Thanks!
How u just come and fill the tank when it is needed and not all the time like some companies.
Good service
I don’t have to worry about deliveries.
I like being on the budget plan and not have to worry about it.
Friendly, easily filled, however, extremely high rates. I know it's what is happening in the world right now, however
Excellent customer service!
Fast reliable service
Superior took the time and care to call me regarding a hardware problem with my propane tank, and then promptly repaired the problem, checked all lines, and restored my furnace and water heater to normal operation. They then followed up with a courtesy status call. All this was provided without charge.
Superior worked with me to properly adjust gas rates when it merged with my former gas company, which was billing me at a higher rate incorrectly. Superior also allows propane to be purchased in advance at a set price. Superior has always responded immediately to any request I have made, such as checking the functioning of my tank gas meter.
Thank you, Superior!
The service from the office to the delivery guy was outstanding.
Great service, quick delivery
Always on time, easy to see account on line
Reliable propane delivery; BEFORE it is too low!! Ease of payment. been a customer for 28 years, from before Gibb's gas sold out to Griffith. A gas leak from the outside take gage was fixed super prompt; got a credit for the gas that was lost a few years ago, too. I do not want to worry about having propane service, and the company does not want to worry about me paying for it. Fair enough. Please keep my name private. Thank you
Good response from customer service!
I called for propane with in a hour they were there to fill my tank
Friendly service
I have been very pleased with the attentive service and attention to detail that I have received. It’s a frustration free experience all the way from delivery to the convenience of on line billing and payments. One less thing to worry about is such a welcome thing these days! Thank you!
Customer service, friendly helpful staff, keep my tank from going empty with monthly fills, and budget plans.
Deliveries always on time. Very professional!
I was recently contacted by a Superior Plus customer rep....he was very helpful in addressing our situation.. we are thankful that he was able to help... we also have a great deal of respect for our 'delivery' driver...he is the best... thank you Superior for caring about your customers.
knowing that I never have to be concerned about having propane delivered. Your service is exceptional
Dependable automatic delivery.
Fantastic and dependable service. Western New York winters can be difficult and unpredictable, it is so nice to have a professional energy company by our side and taking care of our needs.
Convenient
The service techs that were there to install the 120 gallon tank were incredibly polite and respectful. There was a trainee on the team, first week on the job but he still did a great job.
The lead mechanic was extremely knowledgeable and even taught me something about the system and the settings he was looking for.
I love the price on the prepay contract.