- Phone: 604-224-3536
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Customer Testimonials
Friendly, prompt and professional!
Quick reception when I came in the door, and prompt, informed service!
Hello ful Friendly service, practical advice, convenient location
Friendly and knowledgeable staff
Friendly, quick, helpful!
You have very knowledgeable staff who are patient and genuinely interested in helping me find the right product to fit my specific needs.
I have found the service to be quite professional from the knowledgeable every time I've been at your location. There has been no hesitation when I have had to order in a rare bike part. Excellent service over all that I would recommend to any cyclist.
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Very responsive and customer oriented
Excellent staff with great knowledge!
Kind, knowledgeable staff. They make the effort to recognize repeat customers.
I would suggest not selling Niterider products as I paid big bucks for one headlight only to have it stop working when the power button stopped responding. Frustrating! Poor quality merchandise, especially when it is expensive detracts from the store's business.
Matt and Tim.
The technicians are great. They explain everything and can fix simple things on the spot.
Thank you!!!
staff are great. excellent selection of products
Incredibly friendly and knowledgeable staff. Repairs done to my bikes have been excellent. Simply the best bike shop I have ever been to. That’s why I keep coming back.
Geoff your tech at your 10th avenue store went beyond to help me with a retro-fit an electric bike kit and an issue with the adaptation of disk brakes to the unit's hub. So grateful for his professional support - a real credit to your operations. Staff to keep!
Your staff are excellent. We go to Kerrisdale mostly but also go to the other two locations
when we are in the area and need something.
Friendly staff and great service.
Personal service
Charitable sponsorship
Great service every time!
Knowledgeable & reliable service
Many thanks
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High quality
Good variety
Knowledgeable staff and friendly and helpful and promt
And Sarah has been there since we bought our son his first bike at 3 years old and he’s 21. So great that she is still there.
Great service. Always willing to help.
I appreciate your service, the consistency in employees and your being a locsl neighbourhood shop.
Knowledge,competence,courtesy and just the basic decency and kindness of the staff are all part of the outstanding service. I have been very happy with the bikes and accessories that I have purchased at West Point.
Close to home, friendly, know your products
Good quality products. Service people knowledgeable and friendly.
The staff I’d very knowledgeable and the selection of bikes and epaccessories is excellent
Speed. Friendly. Local
Friendly and efficient service, staff always very helpful.
Transparent, accommodating, good work
Great service, staff and product range. Trek bikes are great!
Really helpful staff who recommend what services and products are needed without trying to oversell. Good, clear advice and consideration of people's individual contexts.