- Phone: 604-224-3536
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Customer Testimonials
Always willing to help
Everything
Pretty good selection of products at W 10th store. Bit heavy on Trek and Bontrager.
Frank well informed knowledgeable
Friendly and knowledgeable staff; try to accommodate your schedule; variety of products
Always friendly, helpful staff. A step above the rest!
Always keen to help, even with small stuff!
You carry quality bikes, accessories and clothing. You've been a community shop for some time. And each time I or friend have come in with something minor that needs immediate attention you take care of it. So appreciate that you're in the neighbourhood!
Professional service. My bike always comes back in great shape.
quick service, knowledgeable staff
Efficient and professional.
As Trump would say you guys are tremendous!
Friendly prompt
Convenient local
The bike service I had done overcame every problem and turned my bike into a dream to ride instead of a nuisance. Service and sales staff are extremely effective.
The staff listen and are responsive not pushy.
No hard sell.
Always the best service! Helped me out on numerous occasions. Prices are competitive and often lower than other shops
it's all good .
The service is fast and very thorough. I've taken my bike to other shops like Bike Gallery or Ride on Again for service and they don't even ride it to make sure everything is working. But your shop always takes the extra steps to make sure things are in order.
Product wise I think you guys have a bit too much high end gear for bikes. Some of it is great like bags and outerwear but lights etc are all ways too high end for most people's needs. Just my opinion though, I don't shop for small things are your shop but I do get all my big things there.
sometimes there is a bottle neck at the service counter. I think you could resolve a lot of it by optimizing customer flow and using some kind of software for client management. the manually written work orders, while nice take too long. This is only an issue when things are busy but every minute counts in those scenarios. I've also been scheduled to drop off my bike but there is a line of people waiting for help and I don't really need to talk to anyone just to drop it off, but there is no prioritization in your flow, it's just first come first serve so I wait for like 10 minutes to say 5 words and drop the bike.
These are just minor things and they don't bother me personally. I only mention it because I've seen other customers getting frustrated by them, and I think it's a solvable issue.
Expert sales people that are passionate about cycling.
It feels so much better to support a private business versus a big box store.
Prompt service at a convenient location. Staff genuinely care about your bike and keeping you riding safely and smoothly.
Friendly knowledgeable service
Excellent selection.
Your crew put my brakes into proper operating order - something another cycle shop couldn't do after 3 tries.
Always very helpful and friendly staff :) seem to always have the product I need.
this is a good store, great staff and very good service....not much more is needed to keep me as a customer
Friendly staff and good service, better location than many bike shops for ability to bike there or use car/rack to move the bike.
presented in a clear and simple way
do what you say you will do on time and for the estimated price
Friendly and helpful staff who are very knowledgeable. Thanks!
First class service, excellent customer appreciation, good experienced and knowledgeable staff. Good inventory- always like going to the store
Really personalized service and organized shop. No one is trying to sell you stuff for the sake of it. Employees are trying to help you out with your bike. This approach is refreshing and makes me want to go back if I have a question or need anything.