Customer Testimonials
fit me in to their service schedule immediately and got the bike back the next morning for a reasonable cost - ship folks are knowledgeable and easy to talk too
Customer service is always stellar. Fixed an issue another shop hadnt been able to.
Rocket and Scott are pros. They are both passionate and enjoy solving bicycle mechanical challenges. I will continue to utilize their service and purchase bikes and gear from them.
Great service and attention. These guys take care of you and take care of your bike.
Great products & friendly, knowledgeable staff!
I needed a 1 bike add on for my bike rack, which they not only had in stock, but also put it together and attached it to my rack. Definitely over and above what I expected.
Allay like going into the BA store, friendly and courteous
Super friendly and helpful. And picked up a used demo for a steal!
Friendly personalized service.
Great bike shorts by Trek
The team there is always cordial and will help you even if it's just to get some air in the tires before a ride. Also, helpful recommending products with zero pressure to buy. WE WON'T go any other place to tuneup or repair our bikes.
Fast, accurate, personable
Super helpful staff. They have the resources for the problems that occur on your bike. If they don’t , they can get it and get you back on the trail or road.
The staff members are always friendly, knowledgeable, and efficient. I have been well taken care of every time!
Very friendly and listened well. Prompt service and bill was reasonable.
Great service experience. I took my bike in for a wheel issue. The service team looked at and determined it a simple fix so they were able to quickly repair. I appreciated them showing me the issue before repairing and also pointed out a potential problem to keep an eye on.
Clear, helpful communication. Friendly, customer-focused.
The people
I appreciate the friendly, knowledgeable staff. And especially Emma!
Sales and service are outstanding!!!! 🤟🏼 for Adam Garza and his team!
Quality bikes and accessories at a fair price. Plus, an excellent warranty..
Excellent customer service. They fixed problems and did an excellent tuneup service. 5 Stars!!
The staff is helpful, knowledgeable and approachable.
Great customer service, knowledgeable and friendly staff. They were very helpful to me since I haven’t been on a bike in about 20 years. Also great prices! I will definitely go back.
Top quality bikes and service! Will be using them again!
Very good people to have service my bikes! Always helpful anytime I’m in the store. Quantity and quality of products in store is great.
Rocket provided exceptional customer service, and attached my Trek light to my helmet and showed me how to undo it and redo it so that I can do it on my own. Thanks!
The vibe is great. Adam is always making sure the customer feels valued and appreciated.. and Thomas, that dude is a bike mechanic Encyclopedia!
Great group of guys at Phat Tire Rogers! They always answer my questions and find a solution for what I am looking for.
Very helpful and great quality. The Bella Vista location is my go to, can’t beat the location and the staff.