Customer Testimonials
Excellent bikes and equipment. Knowledgeable staff and super helpful. Worked with me to fit my needs. Very impressed.
Friendly
Fast & friendly service. An explanation as to what was done to my bike.
Thanks to Jeff & Brian.
Good service
Always great service! Maybe they'll let me work there one day!
Jeff, the mechanic, listened to the issues about my bike and worked with me without being condescending.
Incredibly friendly and informative.
Very friendly staff, Brian was amazing and very knowledgeable!
Variety and great service!
Great service and follow-up
Great guys, great service!
Fast and friendly service with a nice showroom to peruse. I bought my mountain bike here and would buy another here in the future.
Friendly, knowledgeable and fast!
3 words to describe this store and our experience. My wife and I have both purchased new bikes here within the past year. Just had mine tuned up here this week. Great store and great bikes!
Friendly, not intimidating, good to the community.
Very friendly personnel. Questions were answered without delay and was appropriately
informative. The gentleman who assisted me even helped me installing a bike carrier on my auto. Very pleased with the whole experience.
Super friendly, not condescending or arrogant about their knowledge about products. Willing to educate and not oversell and ensure you'll have fun and enjoy your purchase.
Brian and Jeff are an awesome team. Very knowledgeable whether shopping for a new ride or fixing up my current one. They are my “go to” team.
service was great and very helpful on information for a new rider. plan to return here often.
I stopped in at Trek of Granger to look at some bicycles as I was in the market for a new bicycle. Brian and Jeff were very helpful with helping me find the right bike. They asked me several questions to help narrow down what would be best for me. They showed me the bikes that would suit my needs best and encouraged me to test ride them and find out what I liked about them or disliked. Each bike I tested they setup and adjusted for my height/size to make sure the bike would ride as it was designed. Any questions I had were answered well and they were very informative. These guys know what they do and with their help I was back riding again in no time. I would recommend them to everyone. Outstanding service and a very neat and clean shop!
Knowledgeable sales people that are friendly and helpful!
Friendly, welcoming and knowledgeable! Will be back!
Friendly and knowledgeable service.
Friendly, knowledgeable and professional !
Excellent customer service.
Friendly, down to earth, helpful, problem solving with me, keeping costs reasonable - all things I love and need in a bike store, especially one that offers such good service and repair on older (and even non-Trek) bikes. It is worth the trip (which takes me past two other bike stores...)!
They are friendly and informative without pressure.
First name removed’s customer service was AMAZING! I will come back because of that!
Brian was above excellent with his customer service. He even helped me put together the hitch rack so I could get my bike home! We are going to go back in the next month or so to get another bike! I love the store so much!
Very helpful people. Both Jeff and Brian made me feel like a kid at Christmas getting my first bike. I’m very pleased.
Steve
Good answers to my questions.