Customer Testimonials
The Customer Service was outstanding ,
I am a mother who was willing to buy her son a suitable bicycle for his taste age , height and lifestyle and when I walked it I was a bit hesitant which one would be suitable however the young boy who helped me was very calm , patient , and reassuring .
I visited the store once before I took my son with me and he had already knew what would be suitable for him .
He adjusted the height of the seat , modified the part of the bicycle so he could get his legs across easily
Excellent service , and durable bicycles
Recommend it to everyone .
Thank you .
Sofia
Great service. Knowledgeable staff
Good friendly efficient service. No pressure to buy and fill of great advice.
Your customer service is excellent. I had some specific needs and requirements that could have prevented me from buying the bike I needed. But you guys went above and beyond my expectations, and I now have the bike not only that I wanted, but needed. Altogether an incredible level of service. Thank you.
Great lads who are very helpful.
Matt and First name removed definitely run the best bike shop in lewes
Great local company. Serviced my Brompton very well and a pleasure to deal with. Thanks.
I was pleased with Cycle Shack's helpful, thorough and friendly service.
Thanks
Very good service and Matt is very professional will go above and beyond to help
Excellent service. A great job on my pride and joy, to the ends of the earth Dawes Galaxy!
Highly recommended for any cycle service/repairs.
Great after sales advice and service
Very knowledgeable and helpful
Super helpful and knowledgable team
The Team have been so helpful and knowledgeable, nothing was too much trouble.
The best customer service that I have experienced in a long time.
Good careful service job.
Matt and Miles are very helpful. It's a busy shop but they make the time to find out what you need. Just had my bike serviced, performed very well on SDW. Thanks very much:)
Helpful. Efficient.
Quick and easy.
Excellent service.
Past and most recent experience of bicycle servicing has been excellent.
These guys go above and beyond. In addition to being really likeable, their before and after sales service is impeccable. Can’t recommend highly enough.
Helpful and informative on advice
With the service on my E MTB
Thank you
The young was polite, helpful and very knowledgeable in respect of my daughter's bicycle. We always love going to this shop as you get to talk and meet with a human being and it's NOT online or Ai driven😀😀😀
Parts ordered arrived quickly and at a good price.
Employee gave a good service and advice. He was pleasant to talk to discussing the possible reason for the failure of a cycle component.
Friendly, helpful and good price.
As always, greeted with a smile as well as fast and friendly local service. Thank you
Friendly helpful staff quality products good after care
Super friendly, helpful and offered as bespoke service. Highly recommended
Sound advice, helpful team, reasonable prices
Matt and the team go above and beyond