Customer Testimonials
Sound advice, helpful team, reasonable prices
Great service
Good communication and efficient
Well done!
Very good advice, took a lot of time to understand my needs and provide a variety of potential solutions. The result is perfect so far.
Excellent service. I was given very good advise about the type of electric bike that would be best for me and a thorough overview of the different features on the bike once I had purchased it.
Friendly and efficient. Transparent with costs etc.
Good service!
Good, reliable service - thanks!
Good advice
Knowledgeable staff
Prompt service
Good communication
Really helpful and attentive staff team. Ordered a new electric bike in December, the efficiency of Cycleshake made that a really smooth process and I got it just before Christmas.
excellent customer service and helpful advice from knowledgeable staff.
Helpful, and competent. A good local shop for Lewes’s cyclists.
The team at Lewes Cycle Shack were great. Clearly knowledgable about their bikes and talk me through the bike scheme process. Everything was very smooth and efficient.
Took bike in for BB and jockey wheel service. Friendly service and job was done efficiently - had bike back quickly.
Great service
Fantastic service and advice 👍🏻
Fantastic service from Matt on picking the correct bike
Friendly helpful knowledgeable and professional
Very helpful and knowledgeable staff and good communication and support.
Good
A very quick, polite and efficient service. Will the technician appeared very knowledgeable about his chosen subject and enjoyed informing me of option, which may suit my bicycle.
Good service
It was Matt at Cycleshack who repaired my bike and kept me informed throughout the process. The work was completed in good time, but he had prepared me for the possibility of having to wait a few days for parts so I wouldn't be disappointed or frustrated. In fact, I was surprised by how quickly my bike was ready to go.
Matt was very clear and described in simple terms what needed to be fixed or replaced and why and he advised me about other parts which would need attention in the new year. He advised about how frequently to change the chain in order to lengthen the life of the block. He showed us a chain gauge. He had left the bike perfectly lubricated and he reassured me about my bike cleaning quality. In all, a top service. Thank-you Matt.
Excellent customer service and prices.
Knowledgeable , helpful and friendly staff member.
Personal service and advice
The staff is very knowledgeable and friendly. I used the cycle scheme to buy my bike and they were very supportive during the process and responded my questions in a timely manner.
Reliable and quality service.
Friendly and helpful service.
As a footnote I'll add that when I rode my Raleigh Motus back after the service to repair the rear tire, there was an intermittent power loss. I've tracked this down to the speedometer magnet being dislodged from its correct position. I was easily able to reposition it, of course, but it may be worth watching out for in future.
Bob
Very efficient repair service.
Super friendly, helpful and offered as bespoke service. Highly recommended