Customer Testimonials
GREAT place to buy a bike. We were greeted when we entered the store and were asked all the necessary questions to figure out what bike fit my needs. We headed outside to test ride the bikes and determined which bike was for me. Once back inside, we talked about any accessories that could be added to the bike which was added right then and there. Never felt rushed and left with a great Trek bike. It's not easy buying a bike during this pandemic, but they made it all go so smoothly and they were very busy while we were there. Thank you!
Nice people and a local business with similar prices to large corporate shops.
Your staff was excellent! Very friendly, accommodating, experts on the bikes and accessories, and responsive to my exact wants and needs. Very attentive and you guys were extremely busy.
Great customer service. Thank you!
Knowledgeable, great service, helpful, Trek dealer
On line inventory was easy to browse. Good quality. Only problem was the bell I bought under my name was listed under my wife's name and it was a surprise for her.
I would suggest 2 Rivers to anyone that is wanting to start getting into biking. They are so helpful and help you find a bike for exactly what you need it for. They helped me get fitted for the right bike and the right size as well as answering any questions I had. They even go through a checklist to make sure you are informed about your bike and how to give in the best care possible. They have that hometown feel that makes you feel so comfortable and at home in their shop. I am so excited to visit here more often for any and all of my biking needs!
Very professional and prompt service. We stopped in on a Saturday morning (without calling first) and two bike tires were replaced in 30 minutes. The fee for fixing the two tires was nominal. We would certainly come again, as well as recommend you! Thank you.
Craig and Mary Ellen Van Valin
Great communication and excellent service!
Love the shop! Only recommendation I would have is for an online purchase or someone who knows exactly what they want to make the checkout process quicker and not try to up sell other products especially when the customer has already paid.
Very friendly and caring staff Great people who are up on all the latest equipment and acessories cant wait to get my bicycle redone so I can ride again after multiple surgeries. I inquired about my medical conditions related to my spinal fusions, spinalcord stimulator,knee replacement shoulder surgery etc and they said they can build my bicycle to accommodate my medical needs cant wait to exercise and lose weight again. Low impact bicycle riding. Thank You all at 2 Rivers
Staff is very helpful and able to discuss/ explain things on aa amateur's level when needed.
Very friendly and knowledgeable personnel.
Everyone was super nice! They up-dated a bike that hadn't been ridden in a few years and it works great!
I thought you were organized in what you do and you did a very good job in a very short period of time.
Fantastic buying experience! Super helpful!
great atmosphere and knowledgeable staff
Thank you for fixing my bike and working with the company who needed to pay for the repairs. I was disappointed that the information I shared when I dropped off my bike was not shared with the person I spoke to on the phone.
The gentleman that helped me went above and beyond. He was super friendly and helped me set my bike/seat up properly for my height. He helped me find the proper protective gear I was looking for too.
Our experiences at 2 Rivers Bicycle and Outdoor over the past several years have been spectacular. The staff is very knowledgeable, friendly, and always has the customer’s best interests in mind. I would strongly recommend 2 Rivers Bicycle to all levels of biking enthusiasts.
I came in only looking for gloves for my wife and myself (not a big sale ) but was treated nicely, and felt as though a very professional experience. Would recommend to my friends in a heartbeat. Sorry they had to leave Watertown.
Mike H
Personal service from very knowledgeable and friendly staff.
Excellent customer service both on the phone and in person very friendly and helpful!!
Brought in bike for tune up and the turn around was faster than they expected. Very friendly and knowledgeable staff.
Happy to support local business. Employees are friendly and quick to help. Service was very quick. Communication was excellent. They also allowed me to pick up my bike prior to opening hours for my convenience! Thank you!
Super impressed with the helpfulness of the store staff and the speed of service.
Friendly service and good prices.
Response time and great staff AAA+!
Efficient repair service, reasonable prices, good quality. Knowledgeable staff, questions answered clearly.
Amazing customer service