Customer Testimonials
Feels like home. Matt, Kevin and the new kids are so fun and friendly. I learn something new every time I stop in. Thanks to all for being so friendly and approachable.
Excellent customer service from knowledgeable staff!
The warranty guy fought for me and went above and beyond! The work done on my bike was great.
Customer service is top notch, your service techs as well as the sales team are all wonderful. Wouldn’t want to buy a bike anywhere else.
The team at the Trek store in Chattanooga are at the top level!
Always helpful and very professional.
It is a pleasure doing business there.
All the best, and keep up the great customer service.
Name removed
All of the sales personnel were very informative and helpful with me choosing the bike I needed.
TJ is very knowledgeable and answer all of our questions.
Michael did a fantastic job answering all my questions and displayed outstanding professional salesman character traits - listening, answering thoroughly, non-intimidating, and personable. He took time with me and helped me feel at ease about the purchasing and order process.
Trek Chattanooga always goes one step beyond my request. I went for a bike lock and got it installed ! I also had a service request and they measured my fit on the bike.
Love you guys.
Like the staff and how friendly they are! Like selection of goods at store from bijes to accessoriesx
Quality product, fair price and good customer support.
Matt was great to us as always! Really appreciate the great service he provides.
Thanks!
Name removed
Really appreciative of the knowledgeable staff. I worked with Matt to buy my first road bike. He was patient, worked to understand what I wanted out of my bike, and matched me with exactly what I needed.
I am an older cycler, only riding for about 18 months. I've struggled with getting comfortable on my bike. They took the time to talk to me then offered some options for a new seat. I installed it on Saturday night, then went out for a 30-mile ride on Sunday. The new seat was great. Unlike the seat that came on my Trek, this one actually fit me. Note, they did this late on Saturday evening even though (technically) the store had closed. I never felt rushed. They were very informative. I would definitely recommend.
Loads of information. Very knowledgeable staff and friendly.
In 2025 I still appreciate a retail store and professional staffing when deciding to make a larger purchase such as a bike. The process of ordering a bike through the shop was easy. The staff is knowledgeable but not pushy. I've had the bike a few days and have enjoyed it! When the bike eventually needs a tune-up it will be convenient to take it back to the local shop.
Friendly staff. Knowledge and helpful. Had a great experience
Excellent service! I appreciate it.
The salesman knew what bicycle was correct for my needs. The salesman/ technician who fitted me for my bike a week later was terrific.
Knowledgeable and patient service, good prices and recommendations to suit my needs.
Good job fixed problem
I like the maintenance free for life
Great service guys. My name is Pierre. I am a very long time customer with yo and I appreciate it. Y'all guys from fixing my bike tire and my gear shifter in my cable Josh, an Justin i appreciate you guys from fixing my bike. Thank y'all so much. I love y'all guys, and you guys are the most decorated hard workers at the store.🛣🛣🛣🛣🚲🚲🚲🚲🚲🏆🏆🏆🏆🏆
It was super easy. Everyone was very helpful. I got great value for my money. The repair was completed promptly and before the scheduled completion date!! Luke is great.
The staff is friendly, knowledgeable, and genuinely sincere in everything they do.
I feel welcome when I walk in the door.
I have two bike shops in close proximity: Cycology and Cartersville Bicycle Repair.
I have no issues driving 25 to 30 miles and for my bikes to be serviced
Super friendly, great advice, has been my "go to" bike shop for over 12 years. Expert service, done quickly, at a fair price. Though I am not in the market for a new bike at the moment, if I were, I would be buying from these guys. Great sales from time to time.
Kevin was the best! he was helpful and friendly!
Great selection and service
bikes are good, service is better
EXCELLENT service by everyone, from the staff that come outside to assist in getting my bike off the rack to the guys in the service department. One of the best customer service experiences I have ever seen---if not the best.