Customer Testimonials

Door to door service

It's seemless. the van was waiting for us as we parked. and again as we claimed our luggage.
At aroud $10.00 a day. the convience of not having to rely on a friend to pick you up is well worth it.

Easy

It wasn’t that way at first - I struggled with the App. Frustrated, I sent an email - the responses were immediate, courteous and professional. The issue was resolved. From there, check in was a breeze

The staff was welcome, friendly and helpful. The drivers are upbeat and charming.

Pick up was quick, again, with a warm and happy driver, and check out was expedient.

All in all, well done Park N’Fly

Attendant pointed me to an open spot so I didn’t have to drive around for a long time looking for one. No wait for shuttle to or from the airport. Quick shuttle ride and dropped off right back at my car. And affordable!

We have parked here for many, many years. On this occasion, we were greeted at the gate at 6 AM by a friendly gentleman who showed us how to use their new scanner. Our car is always found in exactly the same condition as when we left it. It's always easy in-easy out. Shuttle pick up from MDW is usually not too long of a wait. Everyone who works there (drivers and people working at the gate) are all friendly and take pride in their work.

Convenient

Convenience

Have used executive before and now park n’ fly. All the personnel there are very friendly and courteous.

very good service

very courteous drivers and cashier

Efficient and close by to the airport. Shuttles are frequent and never had to wait too long for drop off or pick up! Friendly staff and free car wash! What more can you ask for?

Helpful drivers, on time is much improved.

Excellent service -- good drivers for the vans, great location near the terminal. All good!

Efficient service.

The drivers were very courteous and helpful. The shuttle was waiting for me when I got to the stop outside of CLE. I appreciated the text reminders. Thank you!

Continuous shuttles (little wait time) and proximity to the airport

Drivers help with bags.

Works well for us.

It was very easy to get to and close to the airport. A Safe lot to keep a vehicle in.
The check in was easy and the pickup from the lot was almost immediate. And the transport to the airport was fast.
The drivers were polite, helpful and friendly.
I want to especially single out one of your transport drivers Robynne S. She was especially friendly, polite, and helpful. She insisted on picking up our luggage and putting it into the bus herself. My wife has some difficulty walking and using steps and Robynne gently helped her up the steps and into the bus.
She did the same when we got off that bus. She made coming back home after a long flight a good experience. It was very obvious to us that she truely loves her job. Park N Fly is fortunate to have her working for them.
Our only complaint was at the airport terminal. It was rarther confusing as to where the pickup point was and we didn't know that Park N Fly made continuous runs to the airport. And that we didn't have to call for a pickup. But overall everything went smoothly.

easy to get to, check in/out quick, friendly staff, and very quick to pick up at airport

Simple reservation process online; friendly and professional employees; price; timely travel to/from CLE.

Friendly and helpful drivers. Timeliness of pickup and drop off. Website very simple to use. Location.

Convenient to airport. Great shuttle service.

Friendly quick pick up

Always a great place to park and return. Safe location and minimal to no waiting. Only slow down was a single window open to leave the facility at 6 pm on a Sunday night.

Easy- affordable- safe area- awesome transport staff- gate lady was super helpful when trying to get out it was a great experience!

It’s affordable, you can use coupons, earn free parking days, and it’s close to my house.

Fast shuttles.
Nice helpful drivers
Seems like extra terrific gate staff of late.

Great customer service
Great response time