Customer Testimonials
Very responsive and personalized.
Speed and level of service
Person who helped me was friendly and cempetent.
The individuals that I have worked with to book my trips have all been great. I really appreciate their help in booking my work trips.
The young lady that took care of me at the Brookfield office was amazing!
Very helpful and the accommodations are always great thank you
I have to give a huge thank you to Charlotte. She spent a lot of time on the phone with me when I was anxious about travel plans changing. She helped me and the group I was with book new flights and cancel our original flights. Very appreciative of her time and patience.
Friendliness, flexibility, professionalism!
Everything
Glad with the customer support
Great service
Friendly, thoughtful service
Very professional and knowledgeable representatives that are attentive to my needs
A representative was able to chat and assist me with my travel plans in real time.
Very helpful and friendly
We work with Kim Schwebs and she is very knowledgeable and really knows her stuff. She has gotten to know us and is very helpful in guiding us through the process of planning vacations. She is patient with us as novices to traveling. We like that Fox World Travel has many options to choose from. The Travel show this year was very helpful as well.
Your travel angels,as I call them, are always there to help me, when I travel They always answer .my questions,when I call and I do call alot!!!!😀😀😀😀😀😀
She answered all the questions we asked.
Ran into issue where Concur would come up with an error message any time I attempted to search for hotels. Contacted FWT, who was able to fix my profile and allow me to do my search.
FWT had a speedy response time and a quick fix to my issue. I was curious as to why my profile was having issues to begin with, but acknowledge that that may be a Concur issue, and not a FWT issue.
easy to use - friendly and competent agents
It was quick to get through the phone prompts. The associate was very friendly and knowledgeable for everything I needed.
Alana at the Brookfield office, our travel agent, is always very helpful and accommodating. The one thing I wish Fox did is itemize every item on the final invoice, separating out insurance cost, flight cost, transfer cost, etc. I think this is something that needs to be done through your billing software.
I was not happy with Kathryn when I booked a cruise because she was not in when I called and took long to respond. She left and I was assigned to Tina. Tina is wonderful. She always gets back to me whether I call or email and answers all my questions very promptly. She has restored my faith in Fox Travel.
Elizabeth was very helpful. She listened to our requests for our upcoming Alaska adventure and provided a few options for us.
Amazing service and prompt to address concerns. Booking was successful
Respond time, kindness, options
Brianna Peterson was exceptional to work with! She was great at giving us travel options to meet our budget and responded quickly to any questions we had. I will definitely be going through Fox World Travel again to book my next trip and will recommend your services to others!
Very proactive keeping us informed and reactive if we have questions. Thank you!
Everything