Customer Testimonials
Customer service is top tier
Katie Hock was very professional and answered all our questions. We booked as soon as she gave us all the details of our trip.
Friendly, efficient and knowledgeable, Very helpful.
Excellent customer service- very responsive, knowledgeable, and caring!
Great customer serice and quick response.
Easy to use on-line. When I have to call, staff is very friendly and helpful.
Why do you book a reservation with a 30 minute connect time at a major hub like msp? There’s no way anyone will make that connection when you fly in on a major airline and have to connect to the commuter terminal. It takes 20 minutes just to get off the inbound flight. 30 minute connects at the hub should never be booked that way!!! I had to pay $60.00 just to book an eirlier first flight so I had enough time to make my connection. You of all people should know better!!!!!!!!!!
Ease of use.
Very responsive, extra effort, attention to detail.
Handled my call quickly and efficiently.
The very speedy response time. Despite only interacting via email, the representatives are very responsive and work quickly on any requests, often responding in just minutes from receipt of the email.
Prompt attention to request and provision of options as needed.
Very prompt.
Very easy to use! Good integration of air travel, rental car and hotel reservations.
easy to contact and quick resolution to my situation
You are always avaialablee by phone
very convenient, easy to fill out the form.
I was able to reach a person quickly who was able to book my travel requirements based on what I needed.
Easy to use. Interface allows me to see all the options. Love the ability to talk to a real person. And appreciate the email updates when flight info has changed.
Quick and knowledgeable
When I call, they are always knowledgeable, very helpful and quick.
The responsiveness and attention to detail ate hard to find in today's business world!
Easy to contact and Hannah was great in follow up
Always helpful, patient and kind handling difficult travel situations and coming up with solutions.
I like the live chat operation
I appreciate that the staff are able to step in and assist when I need to resolve a problem on the Concur booking site.
My husband and I met with Martha Hardy at the Brookfield location to inquire about a trip to Italy. Martha was very knowledgeable about Italy and found the perfect trip for us. She was so helpful and was able to answer all our questions and concerns. We are looking forward to our trip and will book our next vacation with Martha.
Prompt attention
Very easy to work with.
The agent who helped me was knowledgeable, patient, and listened to my preferences!