209 ratings.
based onWhat our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The communication between Sylvan and parent is great. It will be nice to see the improvement my child makes.
Really is helping our child improve his math score
Staff was very helpful, always available, offering help as needed. Matthew felt the course was awesome and this was reflected in his increased SAT scores.
Jury is still out. I have yet to see the improvement we are anticipating. My son is an "A" student but needed study skills help. The course has not really addressed study habits yet and we are 1/3 of the way through our program. Hoping we are going to get good value for the high cost.
Professional,polite staff.
Very responsive to needs of student and family
I like that it helps my son stay motivated
Nice people, especially Morgan the director in Federal Way.
Ethan and I are both gratefull to the dedicated staff at Sylvan. Darcie Webb has been fabulous! All Ethans teachers at Saghalie likely know he would not have completed the 8th grade without the one on one education he recieved at Sylvan. So grateful... highly recommend to any parent or student having difficulty in the standards of our educational system.. thank you Lindsey Brown
The small class size. The feedback available on my child's progress via website and conferences.
scheduling turned into a fiasco. No one there knew what I had scheduled after sitting with a "director" to schedule 4 specific hours on 2 dates. Used a Groupon and then I was billed $176. Sent my child for algebra help and all he received was a math review of concepts he already understood.
Our apologies that this was your experience, as it is truly not the norm. The charge was due to our misunderstanding and was promptly taken off the account. He attended the classes as anticipated, working on skills that were needed for Algebra success. We are sorry that this program did not meet your expectations and wish the best for your son.
My child looks forward to going to Sylvan and that says it all.
Update the facility since it seems a bit outdated. Have more open hours. Reduce tuition costs.
Friendly, knowledgeable, workable, flexible ... most of all ... Michael enjoys it !!! Thank you.
That the teacher is great and my child understands the information and is always learning somehing new.
The staff was exceptional. Very professional and attentive. Incorporating IPADS in the learning process was ideal. My daughter enjoyed going to her classes.
It would help to be more specific when discussing the progress of our child.
I like how you are giving personalized attention to my son. I can see a difference in his writing in just a few weeks!
I love that my children are treated as individuals and may need a new or diferent way to learn a concept. Thank you for all your wonderful work. My kids are happy and more self confident in class.
Results. I believe in Sylvan's ability to drive success.
The staff is friendly, the service it great, my son is able to get the help he needs when he needs it.
The individualized help you offer my student.
The individual approach teaching style.
The hard work and friendly that your staffs have.
The staff are dedicate to the students.
Comprehensive evaluation and plan for remediation
The services work like we are told
We came to Sylvan to improve my daughter's reading skills. Through discussion, I was lead to believe she would improve by at least a half of grade level. After 36 hours of tutoring, she has not improved much from the level she started at.
Too early to tell what to improve. My child has only been going for one month and we haven't seen any results related to his school performance yet to tell if the program is working.