Webb

Average rating: 8.8 out of 10 based on 209 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 19, 2014 — Rated 8 out of 10 by R.T.P. Sylvan of Federal Way
What could we do to improve?

Too early to tell what to improve. My child has only been going for one month and we haven't seen any results related to his school performance yet to tell if the program is working.

Report a concern   December 5, 2013 — Rated 9 out of 10 by L.C. Sylvan of Federal Way
What do you like about our services?

The communication between Sylvan and parent is great. It will be nice to see the improvement my child makes.

Report a concern   October 10, 2013 — Rated 9 out of 10 by T.K.T. Sylvan of Federal Way
What do you like about our services?

Really is helping our child improve his math score

Report a concern   October 2, 2013 — Rated 9 out of 10 by C.S. Sylvan of Federal Way
What do you like about our services?

Staff was very helpful, always available, offering help as needed. Matthew felt the course was awesome and this was reflected in his increased SAT scores.

Report a concern   September 26, 2013 — Rated 7 out of 10 by S.D.S. Sylvan of Federal Way
What could we do to improve?

Jury is still out. I have yet to see the improvement we are anticipating. My son is an "A" student but needed study skills help. The course has not really addressed study habits yet and we are 1/3 of the way through our program. Hoping we are going to get good value for the high cost.

Report a concern   August 16, 2013 — Rated 9 out of 10 by E.R.B. Sylvan of Federal Way
What do you like about our services?

Professional,polite staff.

Report a concern   August 2, 2013 — Rated 9 out of 10 by K.T. Sylvan of Federal Way
What do you like about our services?

Very responsive to needs of student and family

Report a concern   July 12, 2013 — Rated 9 out of 10 by T.T. Sylvan of Federal Way
What do you like about our services?

I like that it helps my son stay motivated

Report a concern   June 23, 2013 — Rated 9 out of 10 by Tim Rose Sylvan of Federal Way
What do you like about our services?

Nice people, especially Morgan the director in Federal Way.

Report a concern   June 21, 2013 — Rated 10 out of 10 by Lindsey and James Brown Sylvan of Federal Way
What do you like about our services?

Ethan and I are both gratefull to the dedicated staff at Sylvan. Darcie Webb has been fabulous! All Ethans teachers at Saghalie likely know he would not have completed the 8th grade without the one on one education he recieved at Sylvan. So grateful... highly recommend to any parent or student having difficulty in the standards of our educational system.. thank you Lindsey Brown

Report a concern   June 9, 2013 — Rated 10 out of 10 by T.M. Sylvan of Federal Way
What do you like about our services?

The small class size. The feedback available on my child's progress via website and conferences.

Report a concern   June 8, 2013 — Rated 0 out of 10 by T.R. Sylvan of Federal Way
How did we disappoint you and what can we do to make things right?

scheduling turned into a fiasco. No one there knew what I had scheduled after sitting with a "director" to schedule 4 specific hours on 2 dates. Used a Groupon and then I was billed $176. Sent my child for algebra help and all he received was a math review of concepts he already understood.

Response from Sylvan of Federal Way:

Our apologies that this was your experience, as it is truly not the norm. The charge was due to our misunderstanding and was promptly taken off the account. He attended the classes as anticipated, working on skills that were needed for Algebra success. We are sorry that this program did not meet your expectations and wish the best for your son.

Report a concern   May 6, 2013 — Rated 10 out of 10 by T.K.T. Sylvan of Federal Way
What do you like about our services?

My child looks forward to going to Sylvan and that says it all.

Report a concern   April 22, 2013 — Rated 8 out of 10 by A.C. Sylvan of Federal Way
What could we do to improve?

Update the facility since it seems a bit outdated. Have more open hours. Reduce tuition costs.

Report a concern   April 11, 2013 — Rated 10 out of 10 by J.C. Sylvan of Federal Way
What do you like about our services?

Friendly, knowledgeable, workable, flexible ... most of all ... Michael enjoys it !!! Thank you.

Report a concern   March 22, 2013 — Rated 9 out of 10 by C.B. Sylvan of Federal Way
What do you like about our services?

That the teacher is great and my child understands the information and is always learning somehing new.

Report a concern   February 13, 2013 — Rated 9 out of 10 by Yuonhee Kim Sylvan of Federal Way
What do you like about our services?

The staff was exceptional. Very professional and attentive. Incorporating IPADS in the learning process was ideal. My daughter enjoyed going to her classes.

Report a concern   January 22, 2013 — Rated 8 out of 10 by J.R. Sylvan of Federal Way
What could we do to improve?

It would help to be more specific when discussing the progress of our child.

Report a concern   January 1, 2013 — Rated 10 out of 10 by Allison Elgar Sylvan of Federal Way
What do you like about our services?

I like how you are giving personalized attention to my son. I can see a difference in his writing in just a few weeks!

Report a concern   December 19, 2012 — Rated 10 out of 10 by Derek & Melody Barlow Sylvan of Federal Way
What do you like about our services?

I love that my children are treated as individuals and may need a new or diferent way to learn a concept. Thank you for all your wonderful work. My kids are happy and more self confident in class.

Report a concern   December 13, 2012 — Rated 10 out of 10 by W.E. Sylvan of Federal Way
What do you like about our services?

Results. I believe in Sylvan's ability to drive success.

Report a concern   October 15, 2012 — Rated 10 out of 10 by D.W. Sylvan of Federal Way
What do you like about our services?

The staff is friendly, the service it great, my son is able to get the help he needs when he needs it.

Report a concern   October 1, 2012 — Rated 10 out of 10 by J.E.B. Sylvan of Federal Way
What do you like about our services?

The individualized help you offer my student.

Report a concern   September 27, 2012 — Rated 8 out of 10 by C.B. Sylvan of Federal Way
What could we do to improve?

Prices

Report a concern   September 26, 2012 — Rated 9 out of 10 by V.T. Sylvan of Federal Way
What do you like about our services?

The individual approach teaching style.

Report a concern   September 22, 2012 — Rated 10 out of 10 by L.N. Sylvan of Federal Way
What do you like about our services?

The hard work and friendly that your staffs have.

Report a concern   September 13, 2012 — Rated 9 out of 10 by M.T. Sylvan of Federal Way
What do you like about our services?

The staff are dedicate to the students.

Report a concern   September 6, 2012 — Rated 9 out of 10 by D.R. Sylvan of Federal Way
What do you like about our services?

Comprehensive evaluation and plan for remediation

Report a concern   August 24, 2012 — Rated 10 out of 10 by M.R. Sylvan of Federal Way
What do you like about our services?

The services work like we are told

Report a concern   August 19, 2012 — Rated 2 out of 10 by S.P. Sylvan of Federal Way
How did we disappoint you and what can we do to make things right?

We came to Sylvan to improve my daughter's reading skills. Through discussion, I was lead to believe she would improve by at least a half of grade level. After 36 hours of tutoring, she has not improved much from the level she started at.


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