based on 209 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Easy to sign up, funding available, convenient class times, smaller group sizes allow more one-on-one attention to student, ok to bring homework from school for additional help. Sylvan keeps me informed of students progress and the things we are doing well on and things that might need attention.
We needed help during Spring break & they helped the day I called.
The support provided for my child to be successful in reading and writing.
Its excellent services
The staff is rude and if you are running late, a child will call you to scold you! You don't get a full hour of tutoring that you already paid for.
Sandra,
I'm sorry to hear that you are frustrated. Yes, we do give families a call if they are running late; it is intended as a courtesy - sometimes family schedules get crazy and Sylvan gets forgotten. The call is not intended to be punitive at all, so it sounds like we need to do some training in that area. I hope that in your conference with Jeff last week you were able to get some answers, explanations and adjustments to meet your needs. Please give me a call if you have any more concerns and I would be happy to talk with you.
Regards,
Darcy
Everybody is very nice and want to work with me.
That my son feels more confident in math.
You do a great job in finding an amazing way to educate each child in a way that they are able to understand. (A better technic to each child learning process.)
Loretta. has. improved. and. Seems to be improving. at a faster pace .thank you
Your streamlined and pinpoint teaching of each of my children's strenghs and/or weaknesses.
The gains were not as high as we had hoped for. But it is unclear if that is due to tools provided, or user effort.
Individual learning methods
No disappointment-the cost is the only reason I might be reluctant.
The boys enjoy working with the staff and they are showing good progress with their work.
My son's teacher made him feel terrible for not knowing the correct answer right away and sighed and rolled her eyes whenever he made a mistake! I was set up and charged for an appointment I didn't want and it's insanely and ridiculously expensive! Never again.
My son has not always had a perfect fit with a tutor, unfortunately. This has had an effect on his focus and motivation in learning. I know some of this has had to do with our changing of times in his schedule. As of today, August 14th, he is not wanting to continue Sylvan during the school year. I am hoping at our conference on Tuesday, we can talk about a plan for Nathan.
Cathy,
Thanks for sharing your concerns. We can definately talk about this in our meeting on Tuesday, as we want every program to be the best fit for each student. I would love it if he could join us for part of it so I can get his feedback and find out what he feels will be the most helpful during the school year.
Darcy
Teachers are great!
I like the way the kids get more individual attention then they do at school.
I just joined and I don't even know yet... too early to tell if it's helping or not. There isn't a "too early to tell" button, so I gave it a middle of the road rating.
i Starla,
I look forward to sharing his progress with you at our scheduled meeting on Monday at 6:00. Have you check your mySylvan.com account? That is also another great way to see what he has been doing. Give me a call if you have any questions before Monday.
Thanks,
Darcy'
Our son going to Sylvan couple times in a week . Andrey really like it and each time when we ask him do u like to Sylvan. He said yes,all the time happy to go and like it because he start understand in the math what didn't understand before.
In my opinion think there could be more than a monthly discussion of progress with parent(s), and
when signing up be up front about an hourly rate.
Thank you for sharing your feedback. Feel free to contact the center anytime to get an update on your child's progress. We would be happy to talk with you. Also, in regards to payment, we have several different payment options due to our wide variety of programs as well as flexible payment plans to meet the needs of many different families and their monthly budgets.
The emotional and educational support for my daughter has made a wonderful difference. Meeting her at her reading level to build up her skills and treating her as an individual with the potential to learn has had a positive impact on other aspects of her life, too. Also, the hours are very flexible and the staff has been great. Thank you.
Improve communication about rules and policies
Consistent support for my daughter.
Doug has had a wonderful experience and he has learned so much. Thank you
The Federal Way Sylvan is fabulous!
The staff is professional and knowledgeable . They truly care about the welfare of the student.
My children LOVE going to Sylvan! They almost always climb back in the car happy and excited about something they worked on during the session. The staff is knowledgeable and friendly. The system is structured so that everyone knows where they are supposed to be and when. The communication between Sylvan and our family is excellent and timely; Sylvan has been extremely flexible in working with our family schedule. The environment is warm and designed to optimize learning.
Everyone I interact with are nice, polite, helpful, considerate, care about my child and have helped my son with all-around confidence, not just in school. Speaking of school, he's achieved landmarks never thought possible because of everyone at Sylvan. He wouldn't be where is he without them all!
Very engaging! My son had a great time!