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Average rating: 8.8 out of 10 based on 209 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 1, 2019 — Rated 10 out of 10 by P.P.O.T.K. Sylvan of Federal Way
What do you like about our services?

One of your instructors led the class for my 8 year old grandson on the lego machines. He was awesome.

Report a concern   August 23, 2019 — Rated 7 out of 10 by M.F.P. Sylvan of Federal Way
What could we do to improve?

Better communication

Report a concern   August 22, 2019 — Rated 3 out of 10 by C.T. Sylvan of Federal Way
How did we disappoint you and what can we do to make things right?

I wasn’t disappointed and think sylvan could have helped but the pricing is extreme and the policy’s need to be changed a bit. Also I received a conference and at the conference it explained what my child wasn’t progressing on but not once prior to the conference was I told what to work on.

Response from Sylvan of Federal Way:

Hi Carolyne, Thank you for sharing your concerns. I would love to talk with you regarding which policies you feel need some adjustments; it can be helpful for us to consider things from a different perspective. I do understand your concerns and apologize that we could not meet your needs for providing homework for your child.

Report a concern   July 14, 2019 — Rated 8 out of 10 by D.S. Sylvan of Federal Way
What could we do to improve?

More ability to meet and greet and communicate with teachers to let them know about your child’s needs and measure fit. Thank you.

Report a concern   July 11, 2019 — Rated 10 out of 10 by Irene Kamau Sylvan of Federal Way
What do you like about our services?

services are good

Report a concern   July 11, 2019 — Rated 10 out of 10 by Denyce Sprecher Sylvan of Federal Way
What do you like about our services?

We love the approach Sylvan uses for learning. Our daughters math skills have increased and she is so confident.

Report a concern   July 1, 2019 — Rated 10 out of 10 by R.B. Sylvan of Federal Way
What do you like about our services?

I like that my son is excited to go to Sylvan. I like that he tells me about the stories he is reading, and is willing to share that he is struggling- a big milestone for us.

Report a concern   May 7, 2019 — Rated 10 out of 10 by Carly Lenoir Sylvan of Federal Way
What do you like about our services?

Love the support and intimate tutoring experience. We’ve been customers for years and my 3 children have gained a lot of confidence and improved in school so much.

Report a concern   May 6, 2019 — Rated 9 out of 10 by C.D. Sylvan of Federal Way
What do you like about our services?

Sylvan is helping children prepare for the future

Report a concern   January 14, 2019 — Rated 10 out of 10 by N.N. Sylvan of Federal Way
What do you like about our services?

The atmosphere is very good and promotes learning, the administrators I like, they explain everything to detail.

Report a concern   January 3, 2019 — Rated 10 out of 10 by Melina Mendoza Sylvan of Federal Way
What do you like about our services?

Their flexibility to add more classes by simply texting.

Report a concern   November 12, 2018 — Rated 10 out of 10 by M.T.Z. Sylvan of Federal Way
What do you like about our services?

My kid shows excellent results at school.

Report a concern   September 24, 2018 — Rated 10 out of 10 by B.G. Sylvan of Federal Way
What do you like about our services?

That my son feels comfortable with asking questions in there.

Report a concern   August 20, 2018 — Rated 10 out of 10 by Bettina Guerrero Sylvan of Federal Way
What do you like about our services?

Our son feels more confident in math. We are so glad you are here to help.

Report a concern   August 1, 2018 — Rated 10 out of 10 by Teri & Todd Jameson Sylvan of Federal Way
What do you like about our services?

Very thorough testing beforehand. Taylored work to the child’s ability. Nice rewards too. Wonderful people!

Report a concern   June 21, 2018 — Rated 9 out of 10 by S.A.D. Sylvan of Federal Way
What do you like about our services?

My daughter is enjoying her tutoring and finds ut very helpful. Her teachers are kind and helpful

Report a concern   June 20, 2018 — Rated 10 out of 10 by Carly Lenoir Sylvan of Federal Way
What do you like about our services?

We always rave about Sylvan. Especially Darcy and Lloy. Their thoughtful approach and genuine interest in my children’s success and progress means the world to us, especially after taking our daughter out of public school and doing home school. We were thrilled to hear she was making such progress with the change of scenery and the fact that they knew her improvements spoke volumes about how well they actually pay attention to each students success. Thank you for all your support! We appreciate you so much!

Report a concern   May 14, 2018 — Rated 10 out of 10 by T.R. Sylvan of Federal Way
What do you like about our services?

The Director level staff is communicative and truly care about the development of the students.

Report a concern   April 25, 2018 — Rated 10 out of 10 by Debbie Terrill Sylvan of Federal Way
What do you like about our services?

I am pleasantly surprised by my daughter's experience at Sylvan. I had to drag her through the front door on the first day; after a few sessions she actually WANTS to go! This is a huge change for my school-avoiding child. She really likes the tutors, especially Brandy and Vivian. The one-on-one approach is perfect for her, and she really gets into the token reward system. It seems like the teachers really care about the kids and about helping them learn not only their topics, but also to love learning.

Report a concern   April 17, 2018 — Rated 10 out of 10 by Marcie & Michael Germani Sylvan of Federal Way
What do you like about our services?

My son has only been going to sylvan for about 6 weeks for writing. He loves going (he doesn’t like going to anything) and he just made the biggest improvement on the I-ready reading test at school out of anyone one else in his class. He improved 66 points from the beginning of the year.

Report a concern   March 3, 2018 — Rated 8 out of 10 by M.J. Sylvan of Federal Way
What could we do to improve?

We just started attending. You think it will take some more time to see more results. So far she enjoys it and we have seen a few improvements.

Report a concern   February 1, 2018 — Rated 7 out of 10 by M.D. Sylvan of Federal Way
What could we do to improve?

It is very expensive.

Report a concern   December 31, 2017 — Rated 10 out of 10 by T.O.E. Sylvan of Federal Way
What do you like about our services?

Sylvan provides an excellent academic setting for my child. She has the flexibility to develop her math skills, using Sylvan's tailored programming, while being able to get expert tutoring for her homework and upcoming exam preparation. The available time slots are varied, even for the often difficult-to-find advance math subject matter. Best of all, our child enjoys the sessions, and always feels more confident afterwards.

Report a concern   November 9, 2017 — Rated 10 out of 10 by H.A. Sylvan of Federal Way
What do you like about our services?

It's helps my son and I believe that you guys are amazing at what you do and my son loves working with you guys so thank you

Report a concern   November 7, 2017 — Rated 9 out of 10 by L.J. Sylvan of Federal Way
What do you like about our services?

Courteous teachers/instructors

Report a concern   November 5, 2017 — Rated 10 out of 10 by P.L. Sylvan of Federal Way
What do you like about our services?

Sylvan is a very good place to get more advance learning for students after the school. Staffs are friendly and professional .

Report a concern   November 2, 2017 — Rated 10 out of 10 by K.A. Sylvan of Federal Way
What do you like about our services?

The confidence that it has already given my daughter!

Report a concern   September 2, 2017 — Rated 8 out of 10 by T.J.L. Sylvan of Federal Way
What could we do to improve?

More flexibility if need to change appt times with reasonable notice

Report a concern   August 19, 2017 — Rated 8 out of 10 by K.L. Sylvan of Federal Way
What could we do to improve?

The person who taught the coding class could be more friendly or social with the parents

Report a concern   July 26, 2017 — Rated 10 out of 10 by E.F. Sylvan of Federal Way
What do you like about our services?

This is a fabulous facility with a very caring staff. Lloy is an outstanding center director and is very mindful of improving every customers education level. My children are better off having taken their summer math skills program, and I feel they are well-equipped to tackle the new school year. A+ for Sylvan and their educational approach!


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