Customer Testimonials
The Professionalism an commitment to satisfy the customer without any hassel.
Addressing the concerns promptly!
I had some problems with my lawn. Charles Odonnell came out and explained what problems I had as we walked around my property. In order to solve the problems he would send a Trugreen associate out next week to treat the problem areas.
The Manager, Charlie O'Connell. He is very professional and wonderful to work with. The applications done by the technicians have been applied on time. If ever there was a problem, Charlie would act promptly to the situation expediating a solution to fix the problem. He is definitely a valued employer of TruGreen. Because of Charlie, I would not hesitate to recommend TruGreen to my family and friends.
Great communications.
See improvement in our lawn.
The specialist are very tentative to our yard.
We had great experiences so far.
Very reliable and communicative process.
Your technician was great and was able to accomodate our lawn mowers schedule...
Thank You
I like the representative that I had she asked questions she listened she read the notes thoroughly and then she addressed the situation. I felt eddies and relaxed when the conversation was over
The treatments have made our lawn look better than it has in the past. Whether it was 2020 when we had a drought or 2021 with more rain than normal, our lawn looks great.
Consistency and good results. Good communication too.
I was very happy with the customer service I received from your Quality Manager, Charlie O’Connell, on Friday, August 20, 2021. He personally came out to my property and surveyed my lawn as I was not happy with the results I have received this year. He arranged for a veteran technician to come out and re-spray my lawn. He’s committed to getting our lawn on track moving forward. I was very pleased with his prompt attention to all of my concerns.
Your manager Charlie O’Connell is the best. He is working hard to get my yard looking nice.
I highly commend Charlie O’Connell. He responded when I had an issue and has been first class all the way. He is responsive and always on top of follow up.
My grass never looked so good
Your Team is AWSOME…simply the BEST
Notification of service and good service.
The technician is very friendly and knows what he's doing.
Timely treatment
Very easy with good results.
I have been working with a manager of TruGreen named Charlie O’Connell and he has been very helpful with all of my questions and concerns! He always returns my calls in a timely manner and always follows up! He is very easy to talk to!!!
Shrubs look great! Great customer service.
Charlie has been wonderful helping us work through some of the issues created by a tec on our lawn.
Very responsive and attentive to our needs.
I am very happy with the service
Trugreen has responded to my concerns extremely well with Charlie O'Connell's excellent leadership. I am very pleased with his response to my needs.
Charlie from tru green was excellent and helped solve my problems.
I like that you always call before you come to service our lawn. I have had Tru Green for a while now and you have done everything that you said you would.
After a recent survey I took that wasn't very favorable, I received an email from Charlie O'Connell, a Customer Experience Mgr, out of the Franklin, MA office.
Charlie visited my property within 48 hours to assess my concerns. He took the time to walk the entire property and came up with an action plan to address the issues. Charlie stressed more than once to call him directly if I have any questions and said he'd stop by to monitor the progress being made and to ensure my expectations were being met.
Before Charlie's visit today, I was a very disappointed customer. I can say after speaking to him, I have a much better outlook with continuing to have TruGreen service my property.
Charlie's management should be made aware of his commitment to addressing customer concerns and making sure those concerns are met.
great program for the investment convenient ways of communication
Great customer service and commitment towards the work.
How easy it is