Customer Testimonials
The consistency of the service visits and how my neighbors yards look after they have had the service a year or longer than I have.
Grass is nice and green; weeds are getting under control. Thank you for the friendly service of Johnnie Chow.
Friendly dependable and knowledgeable specialist
Johnnie Chow is a hard working dude and does a great job foryour company
Johnnie Chow always does an excellent job!
Has really made a difference in just 1 year. The technicians are very nice and answer all questions. Johnnie Chow is very helpful.
Johnnie Chow performed his usual great service this week and lawn is looking good so far! Branch #5402 and customer #Phone number removed
I appreciate that they notify me before they come out even though I don't have to be home I still like knowing when they are there. They also answer any questions I have even if it is outlined on the receipt. They explain in detail.
Excellent service
The lawn has improved. The trees and shrubs are healthy.
My beautiful lawn.
Tyrone Spencer does a great job servicing our trees and shrubs. He takes the time to answer our questions and addresses our concerns. He is definitely an asset to TruGreen.
My husband and I do appreciate the gentleman who came out last week to finally address concerns about our lawn initially brought up by Antonio with our first lawn treatment of the year.
What has proven to be frustrating is the fact that because of Covid it is much more difficult to get good customer service from TruGreen on the phone. Instead of calling Ashland, the calls get diverted to different service representatives who do not have a vested interest in me or in my lawn or tree and shrub service. Even though I take down the name of the service representatives who help me, I am told I will get a different person with each phone call, and there's the continuity issue! I have had to go through several representatives and still I wasn't able to have them help me connect with Antonio because I was told he is no longer servicing my area - too bad. Getting the run around is frustrating, and I still have more than a year to go on my contract!
Our lawn looks so much better since we had our first treatment. Harsh Patel does a very good job.
My lawn is looking better. What I would like is more of a conversation about each treatment with the representative who does the service.
Effective. Safe. Reliable.
Before I purchased my trugreen service, I meet 2 drivers in my neighborhood which came for service and I asked questions, they answered but they are answer was some kind of less care answer like we dont care about your lawn. So I was not sure to buy or not this service, then I meet 3rd driver who came for service Johnnie Chow. When I asked same question he said he will come to my house to see my lawn and he will explain and answer to all my questions.
Later same day he came and briefly explain each and everything which make me do my decission to buy this service and I paid for all year.
Trugreen need more Johnnies in order to get more customers.
F2F contact and spending some time for explanation is makes customer more confident.
Before I meet Johnny I recieved call from trugreen as well, but regular explanation trough phone about the trugreen services didnt push me to buy service.
So in conclusion what I want to say, 2 drivers and customer representative didnt make me confident to buy this service but Johnny did. His comunication make me more confident.
I appreciate Johnny Chow for his service.
Thank you Johnny.
Ken Kakhramon
04/26/2021
Great lawn specialists, courteous, polite, and always on time
Darrell H. introduced himself, very friendly and professional. Told me what he was doing to my yard. Was very pleased with his work.
Johnnie Chow did an excellent job. I look forward to having him back again next time!
Our specialist, Johnnie Chow, continues to give us thorough service.
Johnnie Chow was great. Explained what he was doing and next steps as well as watering needs. Thank you Johnnie
Johnnie Chow has been great in taking care of my lawn.My lawn looks far better than last year.
Thanks Chow and TrueGreen!!
Services are done on time and attentive to ensure your lawn promotes a healthy and beautiful appearance.
Always courteous and caring drivers--great with applications, everything looks terrific!!
Professional and courteous service!
Harsh Patel did a thorough job. He was very friendly, informative, and answered my questions.
Johnnie Chow was very nice and gave good recommendations to help us fit our lawn.
Your service provides what it promises. The service reps are informative and professional.
Mr Chow
Johnie Chow was on time, provided notice of him coming, left info at two places on my property. He is professional warm and friendly, and efficient. He represents TruGreen well!