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based on 87246 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
As usual, the carpet cleaning was excellent. Rob did a super job!
the tech was very good and worked diligently.
Quick and easy to order service. Carpets and floors are always super clean.
Dylan Duffy was absolutely fabulous! A young man that has a fabulous work ethic & explained everything he was doing etc. carpets look fabulous!
This was my first time using Zerorez. So far everything looks good.
Great service, amazing job on carpet!
Excellent technicians and willingness to address an area of carpet that wasn't cleaned satisfactorily with out question. The return visit was done the next day and I am completely happy with the results.
Terry did a great clean job. Thx
This is to soon a survey as I do not know how the carpet will be in a week or two.
They work!
The Zerorez person was nice and knowledgeable and did a good job in cleaning the area requested, however the carpet seemed oversaturated and took more than 30 hours to completely dry. I am concerned because the carpet was brand new being installed 3 days prior to Zerorez's coming to clean a dog spot and there is a musty smell in the room now.
The associate was wonderful and the carpet looks great
Excellent service, great carpet cleaning, responsive, and friendly. Highly recommend them.
Clean and quick and professional. Just don't ask them to move anything.
Zero Rez still doesn't do a good job getting out specific stains. I'm not talking about complicated spots, just regular spots. After the carpet dried, I could see a lot of the spots were still there, so I got on my hands and knees and scrubbed them out. If I'm going to pay $100 plus an environmental fee for one room, it would be nice to have it clean.
Price and professionalism. Carlos was a very conscientious worker and a friendly one, too.
Our neighbor came over for information about your company which Carlos gave him.
We are veterans and were happy that you offer a Military discount.
Everything
Very happy with the service and technician.
Quick, friendly, Professional, and through.
Tech was amazing1
Great job - carpet looks clean again!
Great job.
Professional, knowledgeable business and technicians. Clean, non chemical smell after cleaning.
Zerorez was on time, explained what they were doing and did it.
The technician that came by was friendly, informed, and on time. Details were explained and limitations clearly conveyed to the customer (e.g., no guarantees on certain types of stains). I appreciate the honestly and had a nice chat. The following day the carpets were clean, foot and dog odor free, and soft. I have two things to note: the carpets were wet for 6-8 hours (might be the high pile carpet though) and it is a tad bit more expensive than competitors. I have no real complaints and I'm certain I'll have them out again for the next deep clean.
We had a great experience with Zerorez. The tech was early and worked all day on our commercial facility. Several stains were removed in the cleaning process. Thank you for a job well done.
Great all around
I had called to schedule approximately 1 month in advance for a Saturday appointment time - the end of the month - February. I would have appreciated an earlier arrival time for this scheduled appointment time than the 4-6 PM window I was e-mailed. Because of this late appointment, I was not able to move any furnishings back into the master bedroom until the next day which was Sunday. We were able to sleep in our bed, but the carpet was far from dry. The tech stated a drying time of 6-8 hours which meant the next day. I did also have to purchase for an extra fee/cost the deodorizing of the finished carpet because the smells were so strong and actually obnoxious. The Tech was very polite; knowledgeable; efficient; and professional. Reviewing the carpet during the daylight hours also revealed some areas that were not completely cleaned as previously noted when the inspection occurred at night the night before.
Abraham is amazing and went above and beyond the call of duty! We hope we can request him next time. He deserves a promotion, bonus and a raise. Employees like him are hard to find. My husband tried calling in too and wasn't able to get to anyone. Zero Rez is the only carpet cleaners we use. You get the toughest stains out and our carpet is so clean after. Thank you!
Your service technician was great!!