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based on 87239 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have nothing against the service or the technician. The technician was excellent and very professional. But I am extremely upset with the "system" procedures. The system automatically assumes every client is an advocate of "Smart Phones". This is not the case, and should never be the primary way to communicate with the customer. I booked my appointment via my computer. I listed my primary phone as my home phone which is a landline and not able to receive texts. I did list a cell number as an alternative back-up. On the day of service, I received a text that the tech was 45 minutes out. I did not hear the text come through, and it was 20 minutes later that I happened to see it. The text more or less implied that I needed to respond in order for the appointment to be kept. I tried clicking on the link with no luck. Finally I texted back that I was home. This entire issue could have been resolved more efficiently if I had been called on my landline! Once the tech was nearly finished, he sent me the invoice for a signature. Again it was texted to me. This time the invoice failed to come through because the tech could not get service due to a huge hill in front of our residence. Again, the invoice should have been emailed to me (which it later was). So in my opinion, you need to have back-up procedures in place that allows for texts, but simultaneous emails as well.
Polite and professional services. No trying to up sell.
Awesome tech and floors look fantastic!
Chemical free. Fast drying. Carpet looks and feels clean
Chris did a great job cleaning our carpet on 5/7/2021.
Did a great job on my grout, area rugs and sofa. Thank you
Carpet and tile really clean and house smells so good.
Have used only Zerorez for years! Had a delightful, very competent tec in the other day that did a very thorough and complete job! Demonstrated good listening skills and high inner working standards. The product is the best ever!!
Your technician showed up on time and was extremely polite and helpful.
He was able to remove stubborn stains other technicians could not.
This was the best carpet cleaning we have experienced from Zerorez. Other cleanings in the past have been good, but this was outstanding.
Robert made our 16 yr old carpet look like new again. We will definitely use Zerorez again
Our tile floors were so dirty I thought for sure they would never get clean again. But they now look brand new! Our tech was friendly and professional. We will definitely be using them again.
No chemicals
They explain exactly what's going on, what they are doing, how it works and why they're doing it.
Service was not as expected. Attendant wasn’t helpful.
Your Employee's!
Everything went well! Carpets, especially stairs looks great.
Tech was more than 30 mins late and did not call to let us know. He wore his booties in and out of the house including all around the driveway, which made them useless to wear. Upon arrival he immediately asked to go the restroom and spent twenty mins in there- were now 45 mins past out start time. He was messy and placed his solution all over our furniture, finally dumped all of the dirty cleaning water in our kitchen sink and left a huge mess. We called to complain immediately after- we will not be using this service again.
Prompt, courteous and satisfactory service.
Being on time. Courteous and knowledgeable technician.
I love the way Zero Rez cleans my carpets. They look and feel clean without residue .
Brian was very professional and did an excellent job.
Only Zero Rez for my carpets
Tim was a consummate professional. He provided a detailed explanation of what services he was going to perform and the prices associated with them. Most importantly, he did an OUTSTANDING job cleaning our tile. I would recommend Tim to anyone looking for a thorough tile cleaning and sealing.
The technician was an extremely sweet young man. He did nothing wrong.
Your name is Zerorez and there is nothing but a film or residue all over the top of our floor!! I got home yesterday from a long workday and had to mop my floor twice!!! 🤬 I can still see the residue left behind on my tile today!! After you spend $500 to have your tile cleaned you should not have to continuously try to mop it and see this nasty residue come up day after day!! We spent $150 on a shower and it still has marks on it. I will not hire your company again. So sad because there is so much hype around your company.
Our serviceman was very knowledgeable and helpful. He did a great job and we wouldn’t hesitate to hire ZeroRez the next time we need our carpets cleaned.
Process was quick, the carpet dried quicker than expected and Paul was great and very knowledgeable. Carpet looks great.
Abel arrived early and was very pleasant. He did a thorough job.
No chemicals, friendly tech
Carpets look fantastic. Technician was very professional and informative.
Did a great job
Easy fast clean
Devon was a terrific technician.